Vienna International Hotel (Shenzhen Qianhai Happy Bay Hotel)

初めてこのホテルに宿泊させていただきました。第一印象はとても良かったです。フロントの対応も良く、部屋もとても清潔でした。次回もまた利用させていただきます👍

とても良いです。何度も宿泊していますが、サービス態度はとても良く、清潔で整頓されています。駐車場もありとても便利です。

サービスは非常に悪く、午前2時頃にホテルに到着したとき、フロントデスクは部屋をアップグレードしたと言いました。その結果、アップグレードされた部屋の下で工事があり、朝6時頃に目が覚めました。朝部屋を変えてほしいとお願いしたところ、フロントは階下がうるさいのは分かっているが他の部屋はなくこの部屋だけだと言いました。苦情を言いたいと言ったところ、すぐに別の部屋が空いていると言われました。この種のフロントデスクの質は本当に悪いです。

ひどいサービス、スタッフはチェックイン中に何をしているのかわからず、スーペリアルームの売り上げを上げ続けています

The hotel services are satisfactory and the room is rather big.

Communal areas were clean and spacious. Our room was coincidentally located on a floor that had just had carpet shampoo so the corridor was constantly being blow dried and the smell was not good. The room itself was ok. Vienna style.

We got there and thought is a nice hotel until we enter the reception and smelt like a thousands cigarettes, I didn't much of it and checked in, then went to our floor and realised it is the whole building including rooms also. We thought we will survive staying for two days at least as we visiting friends and family, but at night when I went to toilet the toilet wouldn't flush and clogged up and I was blamed for throwing too much tissue in there, called someone to sort it out all they did was unclog it and wipe the floor and used a scrapper to clean the bathroom floor. We demanded to change rooms, as we said early we were blamed for the clog and I asked can we not flush down our toilet tissue, he said yes but the system is not good. He changed the room very quickly but I had to pay 30rmb for the cleaning of the room as we touch the bedsheets and at 1am in the night I'm cannot be fussed about it and paid straight away and moved us to another floor.