UNUK ホテル(Hotel Unuk)

酒店有嚴重的種族歧視。我在這酒店住兩晚，預訂了兩天的早餐。第一天我早餐快吃完的時候，才發現其他客人進來之後都有服務員過去問，需要咖啡還是茶，服務員還會專門拿一個菜單過去，問客人是不是需要單點菜單上的菜？原來這酒店的早餐分兩部分：公共取餐區+菜單單點。菜單上的菜是包含在早餐費用裏的，我連菜單都沒見過，更不要提點餐了。連咖啡我都是自己主動要的，也沒人來問我喝什麼。後續我問了服務員，為什麼沒有給我提供和其他客人一樣的服務，她説她沒看到我。大姐，我這麼大一個人在餐廳坐了30分鐘你説你沒看到我？我和酒店經理溝通，因為我完全被忽略了，也沒享受到任何早餐菜單上的服務，所以要求退早餐錢，大概23歐元。她説，退款不可能，對我最好的補償是明天早餐時，讓服務員對我和其他客人一樣。🤷。她還特意説，我們對中國人沒有歧視，就像我們也不歧視黑人和猶太人，再説了，服務員沒給你菜單你不會主動要嗎？你看這話説的，***. 我説，你會要求別的客人也主動要菜單嗎？如果不是的話，你憑什麼要求我？我建議任何有良知的人都不要住這個種族歧視的酒店，我們應該讓所有種族歧視在這個地球上消失。建議攜程取消和這個酒店的合作。如果不想服務中國人，就不要賺中國人的錢了。

서비스도 좋고 직원들도 친절하고 방도 좋았고 매우 청결했어요 루프탑 바 뷰도 너무 좋았어요 조식도 맛있었어요 너무 만족한 하루였어요

The decorations in our hotel room at UNUK in Seville took us by surprise. I had mentioned our anniversary when upgrading our room, and they certainly delivered. We had a fantastic experience and highly recommend this hotel. The service was outstanding, and the rooftop restaurant offered delicious cuisine with stunning city views. The location was ideal as well.

The hotel is centrally placed for exploring Sevilla but because it is located in a relatively small building it struggles to provide all the services associated with a five star hotel. As a consequence I would say it rates only as a four star hotel. Having said that the staff were excellent and very professional, the rooms were spotless if a little small and the food was five star. The gym is small with just one treadmill, one exercise bike , one cross trainer and some free weights . To use the gym you had to book a time as only two or three people could be in the gym at any one time. The rooftop pool was small and only suitable for a cooling dip and not a swim. The hotel has been well fitted out but because of its location the designers have had to squeeze a lot into a relatively small building.

The hotel was in a great location, welcoming and very clean. The room was pleasant, the bed and pillows were amazing. The shower was fabulous but leaked all over the floor. The first night we had a problem with the TV and air conditioning, which they sent up a member of staff to look at, but no joy so they had to control the AC from reception and mended the next day. The following day both of our keys cards stopped working so we had to return to the Reception to correct this. On our last day, we had to leave before breakfast so they gave us a picnic bag to take, very disappointing especially for a 5 star hotel, so I would state this is a 4 star not 5.

Excellent experience across the Board: Location (central but quiet), rooms (deluxe room has private patio)/Bathrooms (best shower ever); and last but not least friendly, attentive service. Highly recommended! We shall return for another visit.

Had the warmest welcome ever in a hotel for my birthday and throughout our stay it felt very special. An unpretentious calm oasis with sweeping rooftop views and a lovely little infinity pool. Our suite was massive - more like a huge apartment. Fab varied breakfast too. Worth the cost for a special treat.

i have been many times in Sevilla. Unuk hotel is a great 5 star hotel . Service from front desk corresponds to a 5 star hotel . Rooms are nice and breakfast is outstanding . It is in the old part of town but they will tale care if your car . We will come back !

Fabulous experience from start to finish! The staff were extremely friendly and helpful. I preordered a cake and balloons for my fiancé’s birthday and they left a bottle of cava and chocolates in the room too. Great location and views from the balcony. Beautiful city, well worth a visit!