Mixed feelings about this hotel. We arrived early and got early check in, which is nice and special preparation for birthday celebration etc. however staff and management of this hotel are very under trained. First of all, luggage was mixed up and sent someone else’s to our room. That first night they hosted in their pitch some company’s event which is fairly noisy and even heard karaoke singing throughout the night. When we try to complain, staff only replied systematic replies, said no notification for such events and later confirm that there is (after a few complaints). They also refer me by “laws” the people from that company can do as they want till 9pm. This is very unbearably for 5 stars hotel standard like rosewood. The next morning, similar things happened. Yoga class at 8am blasting music at the same pitch. Overall it’s a very nice hotel but service is not up to standard at all.
硬件很好,可惜其他地方对不起瑰丽这个品牌。草坪租出去公司活动,一整晚在唱ktv。服务生机械式回话,完全不是五星级的水平。
如果需要,我可以提供几个视频给参考。
自動翻訳