Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.
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JULIAN
2023年12月28日
Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
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Robert
2023年12月22日
This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
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Diego
2023年9月8日
The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close.
Expensive medium quality
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Teak
2024年1月13日
They made us feel like we were at home. Very accommodating.
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Robert
2023年8月20日
Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore