マー モンテ ホテル、イン ジ アンバウンド コレクション バイ ハイアット(Mar Monte Hotel, in The Unbound Collection by Hyatt)

Great stay and bed are huge. However the service of a particular staff was really unpleasant and the hotel system does not tally with my booking at all! Trip.Com mentioned breakfast for 3 pax since I booked the stay for 3. Yet the staff insist it was 3 breakfast a day for 1 pax and did not mentioned that there was a $ capped for per pax breakfast. She insisted me to pay and did not want to speak to trip.Com herself. Also, insisted me to call trip.com on my own since I booked through a 3rd party. Help was not offered! I have to spent 30mins to seat at the lobby , ruin our itinery for the day and managed this hassle! Horrible experience overall at mar monte hotel.

房間狹小。環境優美得賴於自然風光並非酒店環境。前台工作人員對亞裔態度傲慢，40美金一天的停車費在小鎮很不合理，完全無需代客泊車的像Motel一樣就在房間門口的停車場，強行保管客人車鑰匙為了索要小費。居然是凱悦旗下的，凱悦扣大分。

酒店房間設施老化，服務態度不好，酒店房間小，隔音差，性價比非常差的一間酒店

海邊椰林，風光無限，裝飾簡約，舒適乾淨，服務到位，熱情大方，早餐豐盛，品質可口。

Staff was excellent! Extremely friendly and helpful. Great views from our room and a quick, easy walk across the street to the beach. Highly recommend!

The property is definitely not kept up. For a night in Santa Barbara the only thing worth it is how close it is to the beach. The room and the hotel is filthy and old. The service is terrible, had to call the front desk over and over for any service. Definitely would recommend staying somewhere else for $500 a night don’t let the price fool you into thinking you’ll be treated like royalty or the place is pristine.

The Valet staff might have been the best part of staying here. Their restaurant Costa is horribly run, the food over priced, the staff rude as can be! Understaffed shouldn't mean poor experience!

We had a wonderful stay. We enjoyed the amenities and convenient location immensely. We will definitely be back!

The hotel is not what is displayed on *******. The rooms are extremely old and outdated. The view of the ocean is not as close as it appears in the description.