エクステンデット ステイ アメリカ スイーツ サン ラファエル フランシスコ ブルバード イースト(Extended Stay America Suites - San Rafael - Francisco Blvd East)

The motel was fine for everything except... the shower was barely warm and had low pressure. Our stay was for two days and I figured it might have just been the time of day, the it was the same both days at different times. When we checked out I asked about it all I got back was "did you turn the handle all the way to hot"? Not sure if it was because we were on the 3rd floor or what but I expected something better for a response. I would stay here again if the shower was the proper temperature but otherwise not. And yes I did try the sink too and the "hot" water was barely warm.

Overall convenient and reasonably priced. Room condition, while not dirty, could certainly use some general repairs. Customer service, while not rude, was not exactly welcoming.

To be honest, my wife and I disliked this hotel, there are many things that need to be repaired, the hotel is old and smells bad, the carpet is dirty, the bathroom needs repair, the elevator is in poor condition, the pool was closed. no more stay america

Try to stay anywhere else first!! Our check in was delayed from 3:00 to 5:00, and upon check-in, the manager was crass and swearing at both her coworkers and another guest. When we got to our room, it was disgusting. Pet hair from a previous guest everywhere, mold covering the shower, and bugs crawling in the carpet! When I asked to change rooms- they said they were fully booked. When I asked for a refund so I could stay at a different hotel, they said they have a no refund policy and that I had to “tough it out”. At night, it doesn’t feel safe and I felt I had to bring protection with me. Laundry facilities were disgusting and mostly broken. Every staff member I spoke with was rude or short tempered. Overall, this was a horrible stay! I would truly try to avoid staying here at any and all costs!!!

Luciano at the Front Desk was most helpful. Professional and expert at solving any problem.

No coffee maker in room, no cups or glasses. had to go to front desk and get myself. No outlets at nightstand to charge devices. Phone in room didn't work so couldn't call front desk. No vent in bathroom, dim lighting. Was a gap at door latch big enough for someone to see into my room.

They have a problematic door unlock card reader that your afternoon desk agent said was not recommended to use them and to only enter and exit through the front door. I saw other people using the alternative side and back doors. This should be fixed. FYI: The customer service desk clerk in the afternoon named Anne is not nice.

My room had large amounts of sealant shaving on the shower floor along with the maintenance supplies used to unseal the shower seal. When I called the front desk, the associated was bewildered as to what to do and offered to refer the matter to his superior. I never heard from the superior… After coming to the front desk at own volition, I was moved into another room with a shower with broken temp control — only scalding or freezing. An unpleasant experience, but I’ve had worse.

The worst hospitality I’ve ever seen. When I walked to the front desk, the front desk woman saw me , looked me, and then still went out from reception and locked the door and then walked to elevators. I paid full price, but they didn’t allow people to use the swimming pool.