アルマ デル ラーゴ スイーツ ＆ スパ(Alma Del Lago Suites & Spa)

代理店経由でクイーンルームを予約しました。バリアフリーのツインルームに案内されました。ドアはアクセスしやすいように幅が広いので、ベッドをクイーンサイズに交換できると言われましたが、バリアフリーでない部屋を希望する場合はツインにする必要があります。そのため、到着前に部屋を確認するか、直接予約することをお勧めします。もう 1 つのヒントは、水は有料なので、持参することをお勧めします。

このホテルは5つ星でも4つ星でもなく、せいぜい3.5つ星です。衝撃的な点を挙げると1つのレビューには長すぎるのですが、いくつかハイライトを挙げると、 - ホテルのプールは午前11時まで開きません（どうやら「清掃スケジュール」のため、スタッフが早く始められないため） - ジムのトレッドミル/バイクの半分が動かない - アイロンはもらえないので、アイロンがけが必要な服でないか確認しましょう。唯一の選択肢は、ランドリーサービスを有料で利用することです - 階段のカーペットは掃除機で強力に掃除する必要があります - 部屋にはインスタントコーヒーさえありません - 朝食ルーム（夕方は「グルメ」レストラン）は非常に古く、ペンキを塗り直して装飾を一新する必要があります。夕食時の雰囲気があまりにも奇妙だったので、私たちはホテルを出て、道沿いにある地元のレストランに行きました (L’Italiano Trattoria を強くお勧めします。素晴らしい料理、手頃な価格のワインリスト、そしてとても親切なスタッフです!)。しかし、景色は素晴らしく、ホテルは町の便利な場所にあり、部屋は十分な広さです。ホテルは、大幅な改善を行うか、3 つ星に改名する必要があります (それに応じて価格も変更します)。

Hotel is about a 15-20 min walk to town center. Most of it is a nice walk if road and sidewalk construction is not present. Our room had a beautiful lake view but since we were just above the indoor pool and restaurant, its roof was right below our window blocking some of our view. One window opens which can be helpful since there is no air conditioning but it can remain hot in the room since there is not any air flow. My biggest complaint is the shower. There was some sort of retrofit or adjustment that resulted in it being extremely small. Comfortable room size and comfortable bed. The breakfast buffet was fine. We di not eat lunch or dinner there. There is a room safe and there was complimentary bottled water.

Walked to city center. Dinner menu was limited. Front desk was great. Dining room personnel were very attentive. Mateo was super pleasant.

I believe I was charged the VAT tax and I should not have been because I am not a citizen of Argentina and I paid with a foreign credit card. When I went to check out with Facudo Lopez, he said I had charged a cappuccino and breakfast to my room. I explained I did not have a cappuccino or breakfast. He shrugged his shoulders then removed a receipt from a piece of paper. I thought this was odd and asked to see the receipt. The receipt had my last name hand written on it but the signature was nowhere near mine. No one walking off the street and no hotel guest would know my last name and room number but Facudo Lopez would know that information. I believe Facudo Lopez was trying to charge me the expense and pocket the money for himself. Facudo Lopez proceeded to ask me questions about my travels for several more minutes, which I thought was odd. After leaving the hotel I realized I was never given a closing statement for my stay. I returned later that day and asked Facudo Lopez for a closing statement. He refused to provide me with a closing statement, I then asked to speak to a manager and Facudo Lopez said he was the manager. I returned to the hotel at around 8pm and talked to a different man at the front desk. I asked for a print out of my closing statement and he said no problem. He then typed at his computer and looked at the computer screen for a minute, he then looked around his desk, then got up and left his desk without saying a word. A few minutes later he returned to his desk and helped two customers that were standing behind me in line. After finishing helping those customers he turns to me and says he can not print out the closing statement for me. I ask him if I can look at his computer screen and he says I am not allowed to look at his computer screen. I then ask to speak to a manager and he says he is the manager. The following two days a called the hotel and asked to speak to the hotel manager. The person who answered the phone said his name was Luciano and refused to provide me with his last name, he refused to let me talk to the hotel manager and he refused to give me the name of the hotel manager on the two different days that I called the hotel. I stayed at Alma Del Lago on the nights of Feb 26 and 27 and was in room 1010. I believe I was overcharged and the front desk staff has pocketed the extra funds which is why they are refusing to give me a closing statement and refusing to let me talk to the hotel manager. Because several of the front desk staff have prevented me from talking to the hotel manager, I believe the front desk is full of crooks and scam artists who are stealing from unsuspecting hotel guests. I do not recommend staying at the Alma Del Lago Suites & Spa.

The view is incredible, wouldnt recommend a room thats on the road though, lots of noise due to traffic

Staff are very nice but this hotel needs work. The rooms are set up with the bare minimum. A couple of times I had to ask for toilet paper and towels. Hotel was very nice views but decor needs upgrade. WiFi is very patchy

I am not happy about the tremendous noise!!! My room was in front of the elevator, next to the lobby. I couldn’t close my eyes at night from loudness!!!

We arrived early at the property, they accommodated us and were able to check in 4-5 hours early at our request.