Travelodge Ryde Isle of Wight

The hotel is new but room is small. Location is good.

The hotel it's good for a night 🌙 sleep

I was severely injured in a work place accident in 1999, which has left me in a wheel chair. I accept that when I roll in to a hotel 9 times out of 10 I know the poor receptionist has a mini heart attack when they see me! Not Raquel, she was great, she treated me as if I was the same as any able bodied guest, she walked me (figuratively) though where the fire exits were, and the process in the event of any sort of fire. I am extremely grateful to any person that treats me in such a way. I am happy to say the staff at this location go above and beyond what I expected without speaking slowly and raising their voice, which is often something I have come to expect!

Hotel was clean,seen people coming and going with pet dogs which can be off putting knowing that animals have slept in the rooms. Staff looked very scruffy but very pleasent.

Hotel was well maintained and I had no issues during my stay. It was clean and perfect but my only feeling is the room is congested.

We stayed 16th-18th May 2024 it's central and very clean and comfortable excellent management Paul gave us good advice on where to visit and places to eat. Was only a short stay but will definitely stay there on our next visit. If you wish to stay somewhere clean and comfortable and central in Ryde this is the place.

We stay in the Isle of whit travel hotel for many days. Hotel is clean with nice lady staff, but bit staff is rude. Hotel is dirty with cigarettes and need to be cleaned. All staff throw cigarette on the floor and no in the bin, disgusting and embarrassing. No Kuchnia in hotel room

On behalf of my father. While on holiday each day/night we dreaded going back to Ryde Travelodge due to accessibility problems, our 6 night wedding anniversary holiday was ruined”. We found the Travelodge Ryde IOW far from ideal for the elderly and disabled. In front of the Travelodge Ryde IOW there is a very steep gradient making life very difficult for the elderly and disabled who are confined to wheelchairs. Getting out the car where the car is on a steep slope means trying to hold the door open and steadying the leaning wheel chair while lending support to the disabled passenger. Pushing a wheelchair up to the Travelodge is hard work at 70 years of age. Once through the double doors to reception we needed to go through many corridors and 7 doors, the chair could not run smoothly over the raised step into the lift. We were allocated room 212, a disabled room, on the top floor! And this is not ideal in case of fire or other emergency. We found during the stay the keys to be unreliable and in need of constant re programming. There was no storage in the room just a shelf used to store spare Travelodge pillows with hanging space underneath, leaving our bags and cases on the floor where they were a tripping hazard. Regarding parking prior to setting off I contacted Travelodge asking if there were disabled parking places, after six attempts to get a constructive answer I tried to escalate the complaint but was told by Rachael Smith Senior Customer Services Advisor “That I could not do so” while she still could not be bothered finding an answer to this perfectly reasonable question. Travel Lodge Ryde IOW website provides a lists local car parks that you need to pay for. This is confusing when there are a number of council parking spaces in front your property that if you park after 5pm and move before 9 am it is free to park. But be ready for steep walk up to reception either way. There are no dedicated disabled parking spaces but IOW Council allows blue badge holders to park on the islands car parks for 8 hours free of charge. The reception has a print out for Disabled Parking so why could Rachael Smith not send me or ask for it to be emailed to me? But I mentioned earlier she could not be bothered. So if you are not as spritely as you once were please consider what I have mentioned. Travel Lodge Ryde IOW should have put all disabled rooms on the ground floor! The fact that they have not defies all logic to the point of irresponsibility. Elderly and disabled need ease of exit not just in case of and emergency but to make their holiday just that bit better. Every member of staff I spoke to was very helpful and happy to sort any concerns unlike Rachael Smith at customer services. Disability Discrimination Act (Quote) It places a duty on service providers to make reasonable adjustments for people with disabilities. These help them to overcome barriers they may face in gaining and remaining accessing and using goods and services.

Stayed at Travelodge in Ryde, clean tidy and even had a bath as well as shower. A little small for larger folk, but we've got a half sized bath ourselves so no problem. Lovely to have the choice. Friendly, helpful staff and good town centre location.Great for using as a base to visit tourist attractions around the island via the bus network. No attached restaurant, but they sell breakfast boxes and lots of nearby cafes open at 8am to provide a range of breakfast foods.