ホリデイ イン エクスプレス & スイーツ ラストン IHG ホテル(Holiday Inn Express & Suites Ruston)

Property is under construction due to some sort of major maintenance issue so there is a distinct moisture, mold smell in the hall ways and rooms. Also, the bed skirt in our room was filthy and we've found hotels in this area don't do housekeeping as a standard even when requested. I requested and didn't receive service, ended up just getting clean towels.

The facility was under construction however this did not affect us. The staff was always friendly. The lady who checked us in was very nice and welcoming. I enjoyed having 2 king beds. They were very comfortable

Remodeling and the noise was terrible! Staff was ok not super friendly or willing to go out of their way to help!

The receptionist was extremely nice and friendly

The Front Desk lady was very friendly. The breakfast was one of the best we've had at a hotel.

Property had construction on site which was not disclosed at booking

We were charged a $50 pet fee, which was not disclosed on your site. Room was flooded when we checked into room with a water leak. Had to be moved. Found out other pet owners were not charged the $50 excessive pet fee. Others snuck in their large pets. The fee was very excessive for a kenneled tea cup dog. I would never have agreed to stay had that been disclosed by your site at reservation.

The person who checked us in was very pleasant and cheerful. We actually felt like they wanted our business, which is a bit rare these days.

This property screwed me out of $255 bc of their manager mistake!!! The hotel called me to confirm a reservation and I told them the dates I wanted to make sure they had them dates and he said yes so he put me down for the wrong dates and I lost my money. Worst customer service ever!!! ******* service was just terrible also!! Worst experience ever from the hotel and booking website!!!