+ next to Poring hot springs
+ peaceful and quiet where could hear the nature's sounds (insects, river flows) especially at night which I love
+ warm welcome by receptionist and staff at the office when I arrived, the receptionist did a very informative briefing about the place which was very useful
+ comfortable bed, pillows, blanket & towels
+ a staff escorted to the room
+ had toiletries, kettle, glasses, mugs, TV, side lamps, hair dryer, Astro, jug, air-con, water heater, fan, toilet slippers, tissue paper and eco-friendly water refill bottle in the room
+ has parking
+ helpful 'WhatsApp' staff
+ room was cold even though the air-con/fan was not switch on
+ has stalls, shops and restaurants nearby
+ clear TV reception
+ has filtered water station for guests
- would be great if all staff are warm, greet everyone
- limited choice of breakfast (6 menus), this could be understandable since not so many units of accomodations are offered here but the management might do 'menu rotation'? Just a thought
- the breakfast is pricey for ala carte and needs to be improved on the taste
- I asked for room service for the breakfast - no coffee/tea came with it, only a juice and no bread for American breakfast. With a price range between RM45 - RM60, I think it would be better.
- water on the bathroom floor didn't flow well into the drain
- no second key inside the room at the door
- no iron and its board, mini refrigerator in the room
- the walkway is dark, no lamps
- would be wonderful if the room's outdoor furniture cleanliness can be upgraded
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