Shanhaiguan Fulinmen Hotel

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

View from the window is disgusting, a lot of garbage on the streets out there, box houses, feels like a ghetto. Working table and some surfaces were full of dust. At the same time the staff is very polite. There were some problems at checin with passports verification, and room key become disabled at some point. So staff helped with these. Breakfast was ok, not strong varied, but tasty and hearthy. At night main entrance is closed, you'll need to use sideway entrance (follow near 24/7 label)

5.1期間入住的酒店，房間夠大，衞生條件還可以，周邊環境一般，離山海關景區很近，吃飯購物方便，服務一般，也許趕上婚禮太多，中午入住不好停車，價格還可以。

早餐可以，酒店位置離火車站和天下第一關都挺近，附近吃飯很方便，據當地人説酒店本身餐飲的味道也很好，，

服務不錯，但是酒店房間隔音是真的不行，隔壁説話和樓上走路的聲音也是一清二楚，難以入睡

在山海關算是高級酒店，服務員雖然不是很温柔，但是很誠懇負責任，值得信賴。

老舊酒店。附近唯一能接待港澳同胞的酒店而已。否則不會入住。

還可以吧！但是前台水平還需要提高。

We arrived before check in time and they were happy to check us in early, the staff were super friendly! No English but they tried their best to communicate with us. The location is about a ten minute walk to the ancient town, 5 minute drive to the train station and about 5/10 minute drive to the nearest beach. Would definitely recommend for any travels.