The staff at the property were rude and terrible to deal with. They wanted to charge us for multiple nights due to multiple bookings but we only booked once. They made us check into a 2 bed room instead of 1 and then tried to charge us more for that room. They told us we could cancel our ******* booking (which we couldn’t). I’m not sure if we’ve been refunded yet
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Paul
2024年2月19日
Thought it was an expensive for what there was. Web site says there’s a grill but it was closed. Property and building needs some repair.
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Irene
2024年2月19日
Hotel is currently under renovation. So the attached restaurant is closed at the moment. Our room was clean but our view was off the renovation dumpster. Didn't bother us we thought it was kinda funny actually. The staff was friendly and helpful always greeting us on our way in or out.
The pool "outside" but is fully covered an enclosed in by a fence so is private. It is also heated so it's nice & warm, and the hot tub was a perfect temperature. Just a little chilly when you get out.
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Carolee
2024年2月16日
The bus dropped me off there from Nanaimo👍The bed was well worn, paint missing, wall paper peeling, room was not serviced between my two day stay, no food was available and only fast food within walking distance. 👎
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Saheel
2024年2月4日
Hotel was not very accommodating. Even though I called ahead to have early check in
There was no efforts made . I had booked 7 rooms for an event that was hosted in sport Alberni and the hotel was one of the recommended hotels from the organizers.
We came from out of town and went through so much inconvenience. Additionally hotels . Com said breakfast was available for a cost. Since we weee out of town guest we thought it would be easier to get that instead of looking around for eating places however the hotel did not have any type of breakfast available and said the 3 td party provider lied on their fashion j is pointing directly at hotels . Com as they do not provide breakfast if any type. Very disappointed on this trip
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Nathanial
2024年1月29日
Sink wasn’t running properly and the smoke detector went off a few times during our stay. Otherwise our experience was mostly pleasant.