Food was great, but very little options if you can't do dairy. I wish I was alerted that there was going to be a cheerleading competition at the hotel and the studio because they got very annoying at the pool and at universal. Nobody warned us the park was closing at 6 due to grad bash, and they did nothing for us after purchasing tickets full price for literally 3 hours of enjoyment. The person on phone told me I could check in and get my hotel room as early as I want which ended up being a lie and costing us a lot of time we could have saved. We checked in our bags than got the wrong bags which costed us more time later again and frustration. I think for how much you're paying these should be considered if you're booking a hotel with them, but hopefully they can improve upon it. Otherwise great stay and thank god for the included express pass otherwise we would haven't gotten on many rides in. Staff was very nice and helpful except for some of the baggage people.
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Judy zhang
2021年11月28日
服務一般般
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Yuki
2022年9月19日
フロントに日本人がいて良かった
marcos a
2022年10月4日
The hotel is excellent, the room is big, very good bed and a very good bathroom with great ameniteis.
Very close from the Universal Park, you can go either walking or by boat (free). It offers the advantage to have the fast pass for the attractions and the early entry at island of adventure.
The only problem is the breakfast, you have to take it at Starbucks, for example
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Terry
2022年8月27日
Our stay at the hotel was absolutely amazing. The staff are so helpful and go above and beyond.
The hotel and grounds were very clean and tidy all of the time.
The club lounge was brilliant and definitely worth paying the extra for the food and drink available.
The boat that takes you to universal and IOA ran every 5 minutes so we never had to wait too long.
The added bonus of the express pass with this hotel was great.
Wonderful holiday had by all.
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Nicola
2022年8月29日
Amazing stay at the universal Loews portofino. Luxury hotel like staying in mini Italy. Beautiful.
Nice walk or taxi ride to the parks
Helpful staff at reception and very clean facilities.
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Susan
2022年11月15日
Excellent stay. The club room was a great bonus with fresh fruit and veg for each meal time. Lovely atmosphere around the bay in the early evening.
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James
2022年8月6日
Amazing hotel, but the staff in luggage collection/drop off were rude both times. No excuse that they were busy, we avoided the busiest times, just not nice and made to feel that we were being a burden.