ホリデイ イン エクスプレス & スイーツ オーランド - レイク ノナ エリア IHG ホテル(Holiday Inn Express & Suites Orlando Southeast)

1. The window blinds could not be rolled down. Called front desk, waited for hours without seeing a maintenance person being sent over. Eventually the front desk person came but couldn’t fix the problem. We were offered to move to another room, and we moved. 2. Safety box had been locked when we checked into our room. Should have been unlocked after previous customer checked out.

I was very disappointed as the ratings for the hotel were high. It was nice and clean and fairly new. However, our room was infested with aints. They were crawling all over the coffee counter and bathroom counter. In the morning, our tooth brushes were covered with aints. Breakfast and service were great.

Stay was good, only problem is the lack of the ability to keep the room warm. We could not get warm air in the room so we were not comfortable, Everything else was great,

The staff was very helpful, I arrived early and they were able to give me a room before check in.

Staff is very friendly. Breakfast staff is the friendliest I have ever seen and the area is immaculately clean. Many restaurants in the area. Close to walking trails.

Hotel was fine. Main bathroom in lobby had no toilet paper in the women's bathroom upon checkout.

I booked from December 29 for 3 nights but arrived on the 30th due to an airplane delay. When I got to the hotel, although fully paid for, they told me there were no rooms available. It was 10pm at night and my partner was sick with fever. They bounced us back. And it was already paid for 3 nights!!! We had to find another hotel on the spot. Horrible. Horrible understanding of how to treat human beings.

They put me in a handicap room which made it difficult to take a shower and hold the hand held shower head and the slide would not stay in place. Television didnt work and Sandra was not able to assist because she was the only person on duty. She stated that she would document my issue, but upon checking out there was no documentation of these issues. Neither lights over the night stand didn't work. During checkout no manager was available and no discount was offered.

Great hotel. Clean and comfortable. Check-in was quick and staff was very friendly. Breakfast was fantastic but sausage both weekend days. Need to have bacon atleast one day.