ノーザンプトンのホテル

主要ルートに近いとても素敵なホテル。 駐車場の敷地内テスラ充電器とそれほど遠くない別のタイプのEV充電器。 唯一の欠点は、ホテルからそれほど遠くないが邪魔にならない道路工事がたくさんあることです

私が経験した問題:私が最初にホテルに着いたとき、私はアイロンとアイロンボードを要求しました。スタッフのメンバーは私にアイロンをくれましたが、部屋にいる必要があるのでアイロンボードができないと言いました。私は仕事のためにシャツをアイロンする必要があるので、後でそれを手に入れることができるかどうか尋ね、それが私の部屋に送られることを知らされました。これは午後3時ごろに起こりました、それは今夜10.15です、そして彼らはそれを生産していません。それから私は部屋で食事を注文しました、私はレセプションに行くのに1時間待って、彼らが私の食事を私の部屋に送ることを忘れていることに気づきました。私は、彼らが石冷たい私の食事を私に与えようとしたことを知り、私はそれを喜んで行うことができ、私はそれが今準備ができていると知らされました。チキンとチップに良くありません。それから私は時間のために小さなスナックを注文し、受付に電話する45分を待った、そして私は上司に彼らがちょうどシフトに来たと告げられ、私の問題について何も知らなかった。彼女は謝罪し、彼女が私個人的に私のサンドイッチを15分で私に持ってくると私に保証しました、そして、私はまだ私のサンドイッチを手に入れていないので、30分後にレセプションに行きました、そして夜9.30で食べるのは遅すぎました。私は、このサービスが悪いスタッフのメンバーがレセプションで私的に話したいと思っているので、私は外で上司に話をするように頼みました。私が彼女に私の貧しい経験について話した後、私は2回目の待ち時間について間違ったことを言います。彼女はその後、彼女が2回目の待ち続けることを不平を言った後、「あなたは生の食べ物を望んでいません、あなたは」と言いました。私はカスタマーサービスを教えています、これは私が今までホテルで受けた最悪のサービスであり、私はこの経験を使っています。Ibisは、長時間の顧客を扱わない方法の完璧な例で私のクラスで。これは私が初めてのIbisホテルの経験であり、私はあなたがあなたのゲストを扱う方法であることをショックを受けています。それは起こった:01/09/2022これは私が私のホテルの部屋に激怒して失望し、食べていないことを意味します。明日はカスタマーサービスを教えるだろうと皮肉なことに、これが私にどれほど影響を与えたかのために眠れません。受け取ったサービスに満足せず、別のホテルに予約するには遅すぎるとイライラします。スタッフをはるかに良い基準に訓練し、これが十分ではないことを認識させました。私に完全な謝罪と私の夕食の費用を送ってください。私は受け取ったが請求されるべきです。私はあなたと共有したものがスタッフに何の違いも与えるとは思わないし、私が再びこのホテルに滞在するのに十分な愚かさだったら、私は同じ貧しい顧客サービスを得るだろうと確信しています。私はただそれを願っていますこれは貧弱なホテルで、あなたのチェーンの他のホテルを反映していません。

ホテル周辺の移動は便利です。これは2回目の滞在です！ビスターショッピングビレッジから車で1時間以内です。ホテル周辺には中華料理店がいくつかあります。町のショッピングモールはとても便利です。次回予約するかもしれません。

The travel lodge at Wooton was on the outskirts of the town near the m1 motorway The decor is very run down a side door with broken glass and a ****y path greets you on your approach from the car park. The room was comfortable the bed very comfortable. Shower was fine coffee tea avaliable in room. We arrived at 2.00am but not a problem as a lovely girl called Monique I believe sorted us out on arrival letting us use her mobile phone as we had a problem to sort out. Her warm welcome was very much appreciated I asked for an ironing board and iron in the morning again no problem from another female member of staff. Stayed two nights and again was helped by the male receptionist to order a taxi which to Luton Airport had to be booked over the phone this gentleman made the call through his phone. The Toby restaurant annexed to the hotel was also in need of decor refresh bathrooms particularly bad smell. Only instant coffee available with water from an old boiler type of thing really out dated. Should be made clearer that you have to order from the bar section and pay in advance before going to get your breakfast.!!! Overall OK for the money staff excellent let down by the decor and in need of a cleaning modern upgrade. Location would require a car as about 5 miles from northampton Town centre

On arrival the friendly receptionist not only helped us she was absolutely fantastic and so kind understanding and generous giving my daughter some sweets to entertain her and really talked with us. Advised us on locations and talked of different subjects. The stay was brilliant the night reception was lovely and kind on speaking with my husband. The stay was lovely clean spacious quiet despite location it was very quiet, the cleaning staff was understanding on my daughters mini accident and we tried to leave the room tidy for them also. On leaving the friendly reception was lovely also and very kind :) I totally recommend this as your stay for whatever your needs. Please note upon the telephone line it’s card only but other than that it’s a wonderful place to stay whether it be for work to catch some of them special Zs or a quick stay for friends family etc. very accommodating with our baby and myself being pregnant also, Great place and cannot recommend enough and I cannot sing their praises enough honestly best we have ever been to

最近改装された客室と素晴らしいフレンドリーなスタッフ！

2泊予約し、1泊後に出発しました。到着すると、部屋にはランダムに汚れた冷蔵庫があり、やかん、マグカップ、アイロン台はありませんでした。朝、シャワーにはヘッドがなく、ホテルは代替手段を提供することができなかったことを確認しました。彼らはまたアイロン台を提供することができなかったので、私はシャワーと折りたたまれたシャツなしで去らなければなりませんでした!私がレセプションにいたたびに、他の人は文句を言っていました(屋根の穴、濡れたカーペット、間違った部屋)。私が1日早くチェックアウトしたとき、マネージャーはそれほど気にしませんでした。

Just disappointed. We booked a two night stay as we were visiting Coventry radio one big weekend and was cheaper than staying in Coventry. The worst experience as a group of people that had been a the festival got back and we’re being so loud and noisy. Banging on doors from 12am till 7.30 am the next morning. At one point my partner actually got up and told them to shut up. Was quiet for all of 5 mins. As a result of this discretion we got no sleep. Completly unacceptable and I felt more should have been done to kick these people out/call the police as it was not fair on other guests staying at the hotel. Another lady also complained the same time as we did at reception. The man on reception did all he could, offered us breakfast and a free drink but to be honest I felt it was worth a refund due to the constant distribution. The second night it was a lot better, but it tainted our stay. Personally, it’s one of the most depressing hotels I’ve visited. It’s on an industrial estate, decor is dated, breakfast wasn’t great and they’d ran out of basically most evening food apart from meat pizzas. Not one to visit unless it’s a necessity. Service was okay though.

素晴らしい部屋、大学で、とても便利

Had arrived from the Hilton in Harrogate which was brilliant. Had high hopes for the brand when I arrived at this hotel. Walked in to reception and all I can say is appearances can be deceiving. Once you look past the chandeliers and flowers it’s evident this isn’t up to the usual Hilton standard. The first receptionist I spoke to was either shy or new. Very basic service, more time spent looking at the screen. Had to ask the usual questions, breakfast times/location:car parking payment etc.. Got told it was on my key card. That’s great but I’m asking you in person and having stayed at many hotels this is usually standard. The rooms are very basic and the hotel does need modernising. The receptionist kindly moved me (thank you Eva) as I could hear everything in the original room I was allocated, and the adjoining door between my room and the one next door didn’t seem to secure.. I found the family room I was given slightly more modern but the beds creaked awfully. Luckily I always take ear plugs. Bathrooms had those horrible shower heads that emit shed loads of spray, not ideal if you are trying not to get your hair wet and just have a wash. They do provide shower caps though. There is also a reminder to be vigilant with the shower curtain as the spray shower heads soak everything! Food in the restaurant was mediocre but prompt. Hilton prices without quality. Had the risotto which was essentially pea and cream, no taste of mint. It was a huge portion though and served quickly. Girls on service were very friendly but had to be reminded as to service. I was also given pudding without a spoon, had to go exploring as there were no staff to help find one. Pudding was bizarre, a lemon sponge thing on a bed of granola. Tasted like a dandelion. Had intended to use the gym, but to be honest I didn’t want to stay here longer than I needed to. In sum, not awful but not great. Standard no higher than a Holiday Inn, albeit they are more modern and don’t charge their guests for parking.