This hotel could be much better, general areas were clean and staff friendly enough but the whole place seemed dated and dull without much care or attention. Small details could have made a big difference, such as a proper coffee machine to warrant the £15pp breakfast cost, some atmosphere in the hotel bar, replacement of very lumpy pillows, providing facecloths and hairdryers in rooms and improving signage to avoid guests trekking around the hotel, only to find the internal spa entrance locked. It was very disappointing to find that the spa didn’t open until 8.30am as many people prefer to swim earlier. For such a large hotel, it just seemed that no effort was made to make a welcoming environment and after such a poor impression on the first day, we decided to cancel our evening restaurant reservations and dine out to avoid more disappointment. Just a real shame, even the staff seemed bored in such a drab soulless place.
自動翻訳