ザ メリテイジ リゾート アンド スパ(The Meritage Resort and Spa)

We had an issue on check out. We asked the front desk to hold our luggage. A small carry on bag had a bottle of wine in it and a lap top. The wine broke in the bag and destroyed the lap top. When we came to pick up the bags they did not tell us of the accident. They did try to clean it up. But I would have preferred the made us aware of the situation.

Great experience. Fantastic on-site wine tasting and amenities. Friendly staff and comfortable accomodations.

I specifically booked here based on a friends recommendation with high hopes of being able to stay on site with friends and truly enjoy the amenities. Unfortunately, that was not the case. 1. There was no indication when booking that the bowling alley was closed. We found out when we asked and the response was to come back in April. 2. The pool was closed. It was said the pool would be done January however, it doesn’t appear it was and we were told we could use the pool across the street. While I appreciate the offer, it’s uncomfortable to walk across the way in a bathing suit. 3. Our mattress had the spring coming through about 2 inches by our feet. Super unsafe. I was unable to speak to a manager as I was in a hurry to get back to my kids but this was not the experience I expected from The Meritage.

Overall nice property . There was a welcoming touch of champagne when we arrived which was a nice gesture . There was a mix up upon checking out and the manager was very friendly and took care of the issue . I appreciated him taking the time to come address the issue.

Have stayed at Meritage when it has just opened. Since then lot has changed and property has aged which shows. And too much commercialism with exorbitant charges for everything. Not worth the cost

I was told the construction wouldn't interfere with my stay and it totally did. Also my cousins room had ants, mold ripped rug and curtains

The property is in a very good condition and very clean. Comfortable beds. The only downside was, we ordered for a sandwich at 1am but was never delivered, keep showing on our phone that it will be delivered in different time slots.. end up never delivered at all.

The place is beautiful with several fun activities unfortunately the service was not as great. I got an email that listed amenities I had preordered so it would be there upon my arrival in my room like wine tasting flights and a fruit basket but none of that was there when we arrived. We waited over an hour for it to finally be delivered to our room (after a couple of calls) I suspect this place is understaffed and undertrained due to high turnover. I appreciated the service at the spa, that was really good. Overall I want to return to the spa but won’t be expecting much from the amenities.

First time staying in this property but will definitely not be the last. We had so much fun. Love the Christmas spirit and most of all the ice skating ring. Love it