ツーリ インペリアル(Tuli Imperial)

Excellent location just in the centre of Nagpur. Got decent Gym but doesn’t have steam or jacuzzi. Food is decent. Just a nice decent experience. Excellent for a business trip or a day trip.

I like to give praise where it’s warranted. So I’ll start with the positives of this hotel. The food at their multi cuisine restaurant was great. We tried the dinner buffet and everything from the taste, to the service was outstanding. The decor of the hotel reflects the royal era with its ornate furnishings and lives upto its name of Imperial. Having said that nothing else about the hotel is good. At checkin, we requested for a packed breakfast since we had an early flight. They flat refused saying it’s against ***agement policy to give a packed breakfast. They were willing to open buffet breakfast early but not give a takeaway of a sandwich or whatever one item from the buffet. After our travel agent who uses this hotel frequently requested they apparently agreed but when we came for checkout the guy at the desk was clueless. The hotel is dated and it shows through. The carpets are stained and old. And our room had a musty smell to it which they tried to mask with strong room freshener. The rooms and bathrooms are big but the wall at places was peeling. The linen was grey with over use. The remotes to the TV didn’t work. Their attention to detail is out of the window. Both our rooms were double occupancy and we had one pair of bathroom slippers. The lights in the corridors weren’t turned on and the pathway to the room was dark at 5 pm and 6 am. Worst of all was, at 12:30 midnight some random stranger opened our room door and walked in and was standing by the bed when we woke up. My dad had to scream at him saying it was our room. And our other room at 1 am, somebody was trying to open it and I had to yell saying the room is occupied. I wouldn’t recommend it for the stay since nothing about the stay was nice. Since it was 1 night and 15 mins to the airport we just braved it. I’d for sure recommend it for the buffet dinner though. Customer service is the worst. Our luggage was not delivered for 40 mins and we had to call to make it happen. And after all that the bell boys stand there looking at us expectantly for a tip!!!!

The rooms were comfortable and lovely, and the hotel's service was excellent. However, the only upsetting thing was the separation of non-veg and vegetarian food. We witnessed the chef cook chicken, wash the same utensil with water, and then use it to cook paneer chilly, which was later served at our table. I would suggest being careful with non-veg and veg food and adding more Jain options to the menu.

Excellent service by Gangaram and ***ishankar. Food was awesome. Nalli nihari and as always Dal majestic was very nice.

The food for tasty and the overall experience was excellent.Neha, Gangaram and priyanka made ensure that the experience was hassle free. The staff understood our palette and prepared accordingly. Nice touch of complementary pani puri. The brass tableware is in a class of its own!

The service at the buffet lunch was pathetic, the staff in a hurry served all the things in the table.. right from the soup to fresh lime soda..lol.. at the same time n then in the main course the dishes were absconding after a while. In general there was lot of chaos.n a very poor service.

Awesome luxurious hotel room with tasty and varieties of food in buffet and mainly very polite/welcoming/courteous staff namely Pradhita Naik/Vinalli/Priyanka Dokarinare/Prashant/Monali in F&B department followed by very warm chefs namely Chef Kamal/Amar/Dikiram and Mohsin.Thank you for the great hospitality.Maharaja Royal feeling

Pleasent stay with all amenities. Neat and clean rooms Staff are supportive, maintenance is awesome Coming to food, serves delicious food with good quality. Special thanks to Nikhil ( front office) for smooth check out and billing process.

I have an excellent experience in Tuli imperial......food is awesome....it is not only the taste but the presentation and variety is also excellent. Staff is very courteous......I wish I can come here again..... special thanks to Kishore Pathak and Jinu