ホテルJALシティ長崎 (Hotel JAL City Nagasaki)

A little disappointed with their cancellation policy. I made 2 separate bookings for 3 rooms for the same period for my family of 5 pax on the same day. 1 with 2 rooms and 1 with single room. Due to change of iternary, I had to cancel the rooms and booked other hotel eventually. The 2 rooms booking was cancelled and refunded without any issue. However, that single room wasn't able to cancel as the date for free cancellation was over (which I didn't realised, thought all will be the same). So it was my oversight on my part. Just to highlight this to others who have booked to take note that the free cancellation dates may be different even you booked on the same day.

房間很新，設施好，還有Nespresso的膠囊咖啡機。因為一個行程的預訂被取消而聯繫到酒店前台，前台工作人員特地打電話來告訴我，並且還在退房時關心我是否處理妥當這件事，值得表揚。