コンフォート イン & スイーツ ニア ポコノ マウンテンズ(Comfort Inn & Suites Mount Pocono)

ベッドは******上がっていて、部屋はとても汚れていました

It’s very quiet place. Rooms are so clean and very comfortable . I like that breakfast is included .

GABBY runs a tight ship. Just amazing customer service. Like being at home. I've stayed from The Plaza, Hyatt, Sheraton, Hilton, Kalahari to Motel 6. (no shame) There you pay for the name. HERE at Comfort Inn and Suites, you're paying for SERVICE. Its "comfort" Inn for a reason and should be SWEETS!AMAZING front desk. Beautiful Rachel, Melissa, Security DeShaun watches over you. Arthur makes sure you have the right light bulb. Just wonderful. Hate to leave. Save your money on those "names" and stay in Mount Pocono!

The room was ok but the check-in was a disaster. There was only one person at the desk. He didn't seem to know how to check-in. There was three people ahead of me in line. Strangely, the people ahead of me were given room keys but when they went to their room there were customers in the room. This slowed down the whole check-in process. I waited 30 minutes before it was my turn to check-in.

I got to the hotel… There is no room for me… I have a single bed, and there is two of us… And I have to make the bed myself. I am miserable. I am upset and I want my money back.

I didn't like that manager dont informed guests about pool, spa and vanding machines was out of order. We have reserved room from December 30 2023 to January 1st 2024, we go to snow tubing and restaurant near hotel coming back to hotel and they removed our personal stuff out of the our room,can you imagine, we go downstairs to front desk and asking them what happened with ours stuff and room, no one have answers for us,they said will be reported to manager in 2 days, we go back to our room and stay one more night. We call ******* and get refund.

Weather was not ao good. Got plowed in. Was woken up at 3am by a couple when I had to be up at 5am. Receptionist is not friendly at all. She asked for my card and didnt even tell me why. This was first time here and I didnt even know where my room was, nor was i told. Definitely not a location for business trips.

I was disappointed that their pool was closed, and it was one of the reasons that I chose this hotel. When I called to see if I could get some recompence on my bill because of it I was told there was nothing they could for me.

This is an old hotel in need of updating. The room was spacious, the TV is old and doesn't have any free premium channe;s or access to using your own apps. There is one ice machine on the 1st floor for whole hotel. the walls are thin and you hear everything