ロイヤル タラッサ モナスティール(Royal Thalassa Monastir)

Excellent

酒店景色尚可，但是服務上有很多方面需要改進。泳池的租金需要單獨租借，特別不方便，周邊吃飯不方便，酒店自己的自助餐又各種要求，給顧客發了不同顏色的手繩，塑料死扣的不能摘下來，一直戴着很不方便，但是衹願意提供一次，不夠人性化。酒店設施比較陳舊，性價比一般

設施：一般 衞生：還行 服務：一般

Check-in was easy. They were very kind. We checked in at 1:40 pm and they said to go and get something to eat as the restaurant was due to close. We then went back to reception and checked into our room. This was all playing sailing and everybody was polite and helpful. Got to the rooms. We had booked Seaview and they were absolutely gorgeous immaculately clean and very large with amazing view of the ocean. Our maid was perfect in every way she made us little towel arts every day and always gave us a hug. Couldn’t ask for anyone better there’s a picture of her in my review. Let’s talk about food well the first three days the food was repetitive and cold. I like to sort this while I’m at resort because personally I could’ve checked out however the restaurant manager Saif couldn’t do enough to help us. He spoke to the chefs. He spoke with the top managers and the food, quality and temperature improved massively. I understand we were out of season. After he had sorted everything out, the food was really really nice, and I couldn’t fault the waiter Nizar ❤️ he went that extra mile, making sure we had drinks, topped up and knew exactly what we drank. It was my friends birthday while we were away. There’s pictures he decorated the table and made a real effort. Nothing was too much for Nizar. Bar staff Ala and Mohammed we’re absolutely amazing. They were really funny, too always had a smile on their face couldn’t fault them. The hotel itself is absolutely immaculate, the staff really do make this place and I would love to return when the season is in full swing. Being out of season, the pool was too cold to swimming in, but it was nice just to relax on a lounger Entertainment, staff, Sam and Torres made us laugh, and made us feel really really welcome The question is, would I return? Yes, if the price was right

The food is extremely poor it's cold the staff say you can place in micro wave. chicken and burgers served half cooked of hot plates pizza have been place out for eating half cooked doe still raw in middle rooms are old tiles are cracked in bathroom as well as sink been cracked 2 single beds pushed together some staff are great others are rude I would avoid at all cost

Where to start!!! All staff are amazing, Abdul from the shops, Allidan one of the bar guys, Farthy in the restaurant. All staff were super amazing, they would bend over backwards for you and they all genuinely care to give you the best holiday. The food was outstanding. The rooms were great and very clean. I would 100% recommend this hotel….. I will be back again. Thanks for such a wonderful holiday.

Every thing was good in the hotel. In room was a big yellow stain on toilet seat.service,is great,staff extremely friendly and helpful.good food something for everyone good selection.overall a great hotel and experience.thank you very much Samoa

Excellent hotel,great staff and service,food their is something for everyone to eat,very clean.only thing I can fault for a five star hotel,little things like stains on toilet seat ,cracks in toilet ,no plug for sink hole rooms a bit basic.

Prefix: On our last day at the hotel we found that the guest manager Samia Nasri had been faking 5 star reviews using guest phones. She will come up to guests asking for feedback, she will then use the guest phone claiming to go to a feedback page but which is in fact Tripadvisor. Once you’ve written your ‘comments’ she takes the phone back and uses the guests Google account to post a 5 star review without their knowledge or consent. She did this with my wife even using photos she’d taken of the hotel from her phone. Be wary of any 5 star review especially if they’ve only contributed 1 review. We did take this to the manger who was apologetic, helpful and said he knew nothing about it and my wife’s ‘review’ was removed. Below is my review I was going to post before I discovered this. Ive not changed it but I’ve deducted a star because of the above behaviour. ***** Is this a 5 star hotel? No, not even close but then you’re not paying 5 star hotel money, at least we didn’t. We paid £425pp for a week in an all inclusive hotel on a package deal with EasyJet so it included flights and transfers and a room upgrade. Is the hotel value for money? I would say yes. Adequate I think is the best way to describe it and that might seem harsh but it really isn’t. The food is adequate, there’s just enough variety for a weeks holiday and even the most fussy eater should find something so they won’t starve. However it’s not food you’ll remember and rave about and take photos of. The room is adequate, we upgraded had a balcony with a sea view. It was adequately clean and comfortable. But If this was a 5 star hotel you have a choice of pillows for example and more than one. The facilities are adequate. There’s enough bars but in a 5 star all inclusive I would expect table service and not have to go to the bar and queue every time I wanted a coke. Full disclosure I did get table service twice. I could go on but hopefully you get the idea. The fact is every aspect of the hotel could be better. The photo of the flower arrangement on the tables is a great analogy for the hotel itself. It looks nice from a distance but once you look closely the flowers are past their best and wilting. However we spent a night in what was supposed to be a 4 star hotel in Douze when on the 2 day Sahara excursion and Royal Thalassa is a palace by comparison so I wouldn’t take star ratings in Tunisia to seriously. However something that needs addressing immediately is a cash machine in the hotel. Their card machine doesn’t seem to work and If you don’t have cash to exchange like us you have to walk 1km to the airport to use a cash machine there. This brings me in to the 2 point and that is the hotel isn’t near anything. The only way to get to Monastir is the train by the airport or by taxi. If you don’t want to do that you will be stuck in the hotel. Lower your expectations, it’s not Europe. Look at what you’re paying and what you’re getting because you wouldn’t get this hotel, all in