ザ リバーサイド ハウス ホテル(The Riverside House Hotel)

Friendly staff Delicious breakfast Tv in the room was too small from the distance on the bed.

Had the Hotel contacted me when I booked a room and told me there would be loud music playing until gone midnight, which was then replaced by the banging of the lift, I certainly would not have booked, The hotel is Eco Friendly due to the lack of working light bulbs,The furniture had more chips than McDonaldsThe room was supposedly the "Honeymoon suite" but I'm guessing the divorce rate locally had gone up after spending the night in this grubby, tatty overpriced room When I booked out the very non-professional staff member sat un his overcoat and scarf, didn't enquire how my stay was, only good point, the breakfast was good quality

No welcome on arrival. There was very short notice of a Christmas party so the night was very loud up until 12.30am. No acknowledgment on departure. The room was full of cobwebs on the ceiling and the breakfast room was very cold. The bed and pillows were also not that comfy. Overall the hotel was very tired.

The staff, service, and accommodations was excellent and walking distance to restaurants and grocery stores. Will definitely stay there again.

Great hotel. Amazing food and located perfectly for my work. This is my 4th visit this year with my 5th already booked...... No complaints from me just a thanks to the team for looking after me while I am with you.

Laura, the waitress, was wonderful, polite, helpful, courteous, pleasant.

Fairly basic accomodation and quite tired in places. We were in the honeymoon suite as we assumed that would be in a nice quiet area of the hotel but in fact it was between the lift and the main stairs so probably the noisiest location! Take earplugs. The breakfast was good.

The hotel was disappointing - no-one at reception (automated check in) and the breakfast was satisfactory but not great and failed the sausage test. The bedroom design was odd and the bedside tables were unfinished (can't upload photo). I don't think the property justifies a 4-star rating.

Overall, we enjoyed our stay, but check in was disappointing. In the lobby as we arrived, they had self check in set up on a computer at the desk. A staff member was nearby the desk, but never welcomed us or made eye contact as we entered the lobby, or asked if we needed assistance with anything. Finally he engaged us as we were trying to figure out how to get to our room. Our room was on the 3rd floor of the hotel. The room itself was lovely, but the weather had been very hot for days, and when we got to the room all the windows were shut, and the air conditioner was off. It took a long time for the room to be tolerable temperature wise. As they knew they'd booked the room, it would have been nice for them to have attempted to cool it down before we arrived. Other than that, all was good. The breakfasts were plentiful and delicious, and the staff friendly and helpful.