Front desk disorganised - no information given about breakfast, check out time, bar area etc. Shocked as this is a business hotel. Staff need training on customer service! Check in was a disaster. Our Rooms were booked as a group and we were told they would be ready for 2pm. After waiting for 2 hours in the reception area at 4pm we decided not to waste anymore time and went out. We were promised the luggage would be taken to the room once allocated. When we returned we had to queue again and explained to the unhelpful receptionist that we had checked in earlier but the rooms were not allocated. When I went to my room the Luggage was not there so back down to reception. Unfortunately they didn’t know where it was so had to look for it and told me they would bring it up. I refused this offer. A few minutes later my colleagues appeared with the same problem. I travel a lot for business and pleasure and this was the most disorganised reception area I have ever encountered. A member of the party was given a key to another guests room not in our group. Therefore I didnt trust leaving my key at reception because of this. Restaurant: We booked a table for 7pm at the restaurant. When we arrived we were told it didn’t open until 7.30pm so another 30 minute wait. Terrible food and definitely not fine dining. Poor quality and most of the party left their food as it was inedible. 2 didn’t receive their order and 1 person received their order twice. Kitchen completely Disorganised. I’m think it’s run by the reception staff so I would avoid at all costs. Definitely the worse meal in Milan. Room: My Room was big and clean but extremely dated. Very hard bed. Poor Lighting. No soundproofing so I could hear word for my word my neighbours phone calls (at 5am). Location: The Train station was very near which is the only good thing about this hotel. Not a 4 star hotel. At best a 3 star but at a push. I wouldn’t recommend and will not be returning.
良い
91レビュー