マチルド ブティック ホテル(Matilde Boutique Hotel)

the hotel is great… amazing design, very well located near duomo. the room is big also a big bathroom. tbe staff also pretty nice and efficient. good value for price. I will go there for sure if I go back to Milano

酒店位置很好。設備比較簡單，但是歐洲的酒店大致都是這個水平，可以理解。 第一晚進房間發現枕頭邊有一條捲曲的毛髮，但是我們實在很累就湊合睡了。 酒店的早餐跟樓下對外營業的餐廳在一起，食物新鮮味道不錯，很實在。 總體來説還是推薦的，位置實在太好了。

Шикарный отель

不錯，入住各方面都挺好的。

We loved this boutique, Milanese hotel which couldn’t have a more central location: off Via Torino, literally a 2 minute walk from Duomo and Galleria Vittorio Emanuele. The experience was wholly positive beginning from the correspondence with Eleonora and Omema, who are both friendly, competent and professional. Yulia at the reception was great too! The decor of this hotel is well-thought-out, the rooms are spacious, practical, pleasing to the eye, the owners sure went all the way while remodeling as the materials used are certainly not on the cheap side. The amenities in the rooms are all-inclusive (they even provide a separate wash for the sensitive body parts). We are a family of 5 and requested 2 adjacent rooms, which we did - on the 5th floor (which was very convenient for us). The bed mattresses and pillows were so very comfortable and provided the essentials for an enjoyable sleep. The bathroom is huge and well divided: walk-in shower on the right, washing basin in the center and the toilet with the bidet on the left. Compartmentalized with beautiful glass doors (the one on the shower side being sandblasted for added privacy). Although I am a light sleeper, the sound of the tram didn’t bother me at all during the night. I believe the glass windows are well-insulated. Breakfast was served on the first floor and it caters to almost all tastes (including vegans and the ones who prefer milk substitutes). There’s a large array of choice and it is quite rich. You get to choose your coffee which is very tasty by the way (anticipated, since you are in Italy), not sure if you can get to choose your eggs, I hadn’t asked, since what was offered was more than satisfactory in every respect (breads, croissants, cheeses, cold-cuts, cereals, fruits, pastries salty and sweet, salads, cakes, juices, sparkling or mineral San Pelegrino, etc). They even allowed us to stay in one of the rooms till 14:00 whereas check-out is at 12:00 noon without any extra charge and they were kind enough to arrange a taxi airport service for us. Without a doubt, I would stay in Matilde again during my next visit in Milan!

I picked this hotel because of excellent location and this is our first time staying at a boutique hotel. Very smooth check in and we were upgraded to the best suite which is much more spacious. The girls at the front desk are very helpful . Breakfast which included I say is sufficient. Surely this hotel is on my list when next time in town . More , the price is expensive but nowadays in Milan , Italy . Which hotel is not expensive.

Horrible customer service!!! I wanted to change the dates of my booking the hostess on the phone said that she would ask the manager to call me back and no one called me back. Then they were filetering my calls and when one finally replied to my call she was lying saying that the manager is on holidays and that I have to call ***********. Since I was insisting, she hanged up on me 3 times. Can you believe it??? Hanging up on customers?? Then they stopped picking up the phone until they eventually accepted to change the dates but very honestly it’s the worst experience ever and I only go not to loose my money. I recommend you to stay away from this hotel , in Milan there are plenty of much better hotels with much better customer service.

The location of the hotel near the cathedral, is excellent but everything else is low rated. We booked a suite on a high floor and got a room on the 6th floor with a severe smell problem from the sewer, and it turned out to be a problem that exists in most of the hotel rooms. Also, on this high floor there was noises all day, including tram noises throughout the night as well, and I guess on lower floors, there is more noise. Worst of all, an expensive suit that a courier hand-delivered to reception, when we were out of the hotel, disappeared ! and the hotel refuses to take responsibility for it. First they lied and claimed the suit had been delivered to us, and then admitted there was a mistake. They do not answer many emails we sent. In summary anyone with any other choice, should book elsewhere.

Brilliant location, staff were lovely, and our room was perfect - a little noisy as facing the street - the trams / people chatting was a little irritating. We would definitely stay again but would ask for a room at the back. A really great hotel! Recommend.