オリジナル ソコス ホテル ヴァークナ ミッケリ(Original Sokos Hotel Vaakuna Mikkeli)

Two years ago my experience in this hotel was a positive surprise, surpassing most of the other Sokos hotels. This time our experience was the basic average Sokos hotel, so unfortunately not as great as last time, but still nice. The room was clean and nice, wifi and air conditioning working well. Wasn't totally happy with the breakfast, as there was several different items missing (empty dishes) at 9.20 am already and people had to ask after them. This was obviously solved, but the system was not very proactive. All in all, good location, clean, friendly.

Let me first state, that in spite of the low rating, the hotel is good. Clean rooms, well equipped, fine bathroom, not noisy. Tried the bar - decent drinks. Breakfast abundant even if of average quality only. BUT: My wife checked in and did not have the reservation number at hand. I was not reachable at the time. That the surname is the same did not impress the receptionist. My wife had to wait for an hour and a half in the lobby, without access to the room. No reservation number, no room. And I was not told when making the reservation that the number was required. Completely brainless treatment of a customer. When she got hold of me and got the number she had to pay even if the hotel already had an imprint of my creditcard. Double stupidity. To the credit of the hotel the manager duly apologized and admitted the mistake. But this is what happens when staff is told to follow stupid rules without thinking.

A clean hotel and excellent service! At the breakfast buffet our kid with food allergies got a good selection of safe foods when requested. The hotel has a perfect location in Mikkeli city center near the railway station. The room was cool and quiet.

good breakfast

SuperiorX rooms are more spacious rooms located at the corner of the building. We were lucky to get the top 5th-floor room and could see both Mikkeli's landmarks: Cathedral and Naisvuori Towers. The room was well equipped. The bathroom was quite small but functional. The air conditioning worked very well in the summer heat. The hotel was fully booked. So the breakfast was busy but quite well organized to be ​guided to a clean table. The reception staff was very friendly. Our stay had good value for the summer sale price of 125 euros

As I was expecting a normal (neutral) Sokos Hotel experience I was awestruck by Sokos Hotel Mikkeli. Never have I ever experienced the same level of customer service in a Finnish chain hotel as we did on arrival to this one. Well thought through genuinly friendly service at the front desk and all over the hotel. The rooms are of good basic level with some convenient details, well-working air conditioning. Very nice breakfast, centrally located. Free bicycles available.

Okey hotel centrally located. Could use an update of the rooms.

The standard Sokos chain service. No surprises there except route to get to the room... elevator, down the corridor, elevator...down another corridor. Good parking. Great location. I could visit again...as I have. Enough bandwidth to properly stream netflix in the evening (with covid restricted tenant capacity).

Good service Friendly staff Convenient parking Fresh breakfast