ホリデイ イン エクスプレス ホテル & スイーツ メスキート IHG ホテル(Holiday Inn Express & Suites Mesquite)

They screwed up my reservation and we're fully booked. We had to drive for an hour and a half to find a motel.

Customer service is HORRIBLE. On top of that they didnt have the room I reserved available and were trying to charge me more to downgrade the room. Ended up at the same price for a worse room. Front desk didnt want to help.

Limited choices for restaurants and with a large tournament in town everywhere was busy. Room was spacious but dated with obvious wear and tear of furnishings, hair on towel and bathroom floor. Nose level of guests was fine but still could hear everything near by.

Room was comfortable. Hotel is under renovation so the fact that the headboard was peeling and the carpet and foot stool was dirty, and the ceiling fan was broken is not unexpected. Pool water was a little cold and the timer on the hot tub was broken. We had a good view and the breakfast was pretty good. Staff was pretty friendly and mostly helpful, although the night desk manager, who told us that our request for a late check-out the following morning was not recorded as promised. Consequently when I called the next morning, all the late check-outs had been taken. Overall, we decided we'd stay there again. It's our second time staying there and this visit was better than the previous visit. I'm hoping that, as the renovation progresses, the venue will continue to improve.

They are completely renovating this property. Should have been done five years ago. Your company should not be sending people to this unit till work is completed.

The breakfast was good. Great location near soccer tournament fields. Our heater leaked water every time we turned it on. So we would wake up to a huge puddle across our wood flooring every morning. The sink faucet came off when we turned on the water. Also, only one elevator that was incredibly slow. The hotel needs to make some repairs and do some updating. We were also denied a late checkout because "80 rooms were checking out that day." I know the hotel can do this, but increasing prices to $250/night for tournament weekends is frustrating.

This property has a nice location and view. Would have given it a better rating if it wasn’t for the noise through the night. Contacted the desk at 1:30 am only to be told rooms above were under construction. Had we known we would not have booked this property. Cant believe they would continue with work during sleeping hours. I believe the right thing to do is to give a full refund.

Beautiful property. Rooms are very nice, buffet breakfast was super good, staff was helpful and kind, overall a 5 star resort.

We got a very nice room on the top floor as requested. The bed was comfortable and the view was great.