Residence Inn Merrillville

When we arrived, the room was not turned over. Beds were unmade, garbage was full, etc. We were given another room and the shampoo bottle was empty. Front desk did not refill. No towels in the pool room so we used our room towels and asked the front desk for two towels which they did not have. There were ants in the bathroom, the room was dusty, and in the morning they were out of orange juice. I will not be visiting this hotel again.

There was a dirty towel left in the shower. Jacuzzi was out of order. Television didn’t work in the room and nobody came to fix it until about midnight

Hot tub wasn’t working and there wasn’t a continental breakfast so would call before staying if those are perks you are looking for. Staff were super friendly and the room was clean though.

I liked the friendliness of the staff. It would have been nice if the fitness center had an exercise bike.

It was in a rundown area. The doors locked at 6pm with a security officer monitoring the facility. Yes I felt safe with him present but unsafe with the fact that they needed that kind of protection. Lots of long term renters. Animals and smoker. The carpet in our room was dirty and sticky. The health department closed down the hot tub and the pool was dirty.

Work trip- easy and quick check in. Mostly friendly staff at the desk- always saying hi- some did not. Which all it takes is a 10 second conversation for us people that travel for work to make our day. Food was the same daily for breakfast all week. Nice room- could have used a deeper cleaning, but, was spacious, and felt a little more “like home” .

When we checked in the room they gave us had wet carpet and almost slipped on the tiled floor part. Then they gave us another room the was being cleaned not ready. The staff was unprofessional and there was trash in the stairwell. I think I should be compensated for the first night for we missed a non refundable meeting with the room switch that caused me to be too late to attend. Thank you

We do not travel very often. So when we do, we like a nice place to stay. The Residence Inn By Marriott here in Merrillville is the best choice we have ever made when it comes to hotels. We loved our room and I loved the outdoor patio that was close so I could sit outside. Every staff member was amazing…knowledgeable, friendly and easy to talk to. The breakfast was just what is should be, many choices and very tasty. I know I won’t remember everybody’s name. We were there M,T, and W Sept 18th, 19, and 20th. I believe Antwone check us in, very nice. Both of the cooks were very friendly. And so was Reggie! Oh yes, the carpet cleaning company team was also very sweet. The 2nd floor(?)smelled awesome when they were done. All and all I give our stay with you a10 plus!!!!

Stay was fine. Hotel was pretty clean. Andrew at the front desk was very attentive to our requests. Guests were nice; we couldn't hear them in our room. A few things I'd like to see improved: * AC was loud in the bedroom and at least 2 nights (of our 4 night stay) I had to turn it off in order to sleep * You can't control the AC/ Heat in the gym and it was fairly warm upon entry - which made for a really heated work out