My team and I had an 18 day stay with the Fairfield. The cleanliness of the room was below par. we found active roaches in each of our rooms. The nurse that was with use had bed bugs on her bed and management stated “We have a big problem here that we are trying to solve.“ We didn’t have a choice but to stay in this infestation because our travel could not be moved right away. The front desk attendant was very nice and apologetic. She moved us rooms and even after that it continued to be a problem. I never knew bug spray was included in things to pack. I contacted Bonvoy and Fairfield and they comp me 20,000 points for our misfortune. 20k? I take that as an insult and a slap in the face. 18 days we had to deal with this place. I would not stay at this particular location again ever!
自動翻訳