セロン セロ リゾート アンド レジデンシーズ(Selong Selo Resort and Residences)

This property had the best view I have ever seen. Set on a high point the view of a beautiful bay with a lovely crescent beach only gets better at night when the shrimp fishermen turn on their lights and you are seeing stars above and below you. The interior of the villa was exceptional as well. Great bed, great pillows, excellent shower and comfy seating inside and large outdoor area with your own private pool. We ordered a lovely meal delivered to our room ( I recommend the coconut mojito ) because we didn’t want to leave it. The next morning we had a huge ( included ) breakfast at the restaurant that was excellent and freshly prepared ( not your usual buffet ). We felt very pampered and could not recommend this property more! - Susanne and Bruce (Canada)

If you are searching for an experience that combines the benefits of a private home with the amenities of a hotel, yet want to be off the beaten track away from other large groups of other tourists, this is for you! Set on a mountaintop amongst lush hills, along a dirt road that winds through rustic local villages, this resort towers over the majestic bay that is home to the famous, family friendly beach, Selong Balanak. We were a family with two young children aged 3 and 5 and we stayed in a 2 bedroom villa. The views were to die for! Both during the day but equally during the night when the stars were out. The kids loved the small dipping pool (supervision is a must). From the moment of airport arrival to drop off, the service was of a very high standard. (The daily dishwashing service was unexpected but appreciated!) Special shout out to Muti at the restaurant who looked after our every need and also Intan who took care of our children one day. One piece of advice, not only for here but across Lombok, is to be very clear in your communication when requesting things, not only because of language differences but also because of cultural differences, eg the concept of veganism is fairly new (and possibly bizarre here?) We had one issue with the hot water running out one day but after reporting it in the afternoon it was already fixed when we got back into the evening. There is a restaurant across the street, a 25m pool, and a gym was well equipped and felt like new. Overall we were very well impressed with the standard of the accommodation. It felt exclusive yet well catered for and we can't wait to come back!!

One of the best holidays I have ever had among hundreds of destinations for getaway. Lombok still remains with a lot of untouched nature. Amongst all, all the staff (Special thanks to Colin) at Selong Selo are super friendly and approachable. I like their personalized approach which made us feel so comfortable. The only regret I have is that we should have stayed a bit longer so we fully appreciate all the things that this beautiful island has to offer. Well, this gives us a reason for our return!

Stay at 10E Samsara Vills. Best villa with the best staff. Vehicle provided to ferry us between lobby and villa. Upon arrival, we were given drinks for free. Free WiFi is also available in the lobby and villa. The aura restaurant in the lobby serves good food. Desert such as brownie was exceptional. The villa itself was huge and cames with infinity pool, barbacue pit, gym, rooftop 360 view of lombok, pool table, lounge area outside and movie room. Service was excellent. Whenever we encountered a problem, the staff would immediately come and help us. Monkeys sometimes hang out outside our villa which is a great addition. Spa just a walk down from the villa. Selong belanak beach is just 15mins from the villa and the hotel provides free transport for this, the villa is in southern lombok so makes sure you are prepared to stay and enjoy the luxurious villa instead of driving to town daily as the commute is an hour at least. The staff stood at the exit to wave us goodbye which was a nice touch and thoughtful gesture, the staff always helped with a smile.

Amazing experience. High end great villa with amazing view of Selong Balanak beach, infinity pool, all staff were friendly, kind, helpful and always available when need help and transportation. The food was amazing, I was able to try authentic Indonesian food and I really like it Nasi goreng, Nasi balap with spicy sambal are my favorite dish. The place is awesome for rest and relaxation.

PROS: Nice villas, plenty of space, amazing views. CONS: Location is in the middle of nowhere. Furniture and details are somehow left out, you feel like a potential customer to whom they want to sell a villa (maybe that's their real goal) Personnel is kind, but services are inefficient and really not at 5 stars level: restaurant repetitive and messy (although we communicated our orders a couple of hours in advance), villa cleaning and service not careful (they took away by mistake an item belonging to us from my villa, I'm still waiting for them to send it to my home) As reported in other reviews, the route from the Lobby to the Villa is steep and not lighted - I personally fell in a side gutter at night, with some abrasions and substantial damages to my clothes

Nice Villa but not a Luxurious Experience. Stayed here during Motogp season of 2023. We booked the 4 bedrooms villa for 9 people for 5 nights. Let’s start with the pros: 1. The Villa is very comfortable. I love how spacious it is, even for 9 adults. All the airconds were working well, which is so useful against the extreme summer heat. And the view is amazing!! 2. The staffs are super friendly and helpfull. Now to the cons: 1. The Villa did not have a TV, except one in the room with bunkbed. I get that they perhaps do this on purpose. But it would be nice to have one in the living room. 2. The route from the Lobby to the Villa is super steep and extreme. To make it worse, they don’t have enough lighting along the route. It is so troublesome. They do provide shuttle service from the lobby to the villas. Sadly the shuttle stop at 22.00 pm. 3. The breakfast is a la carte, which is fine. But the menu is always the same choices. You’ll get bored after sometimes. And you’ll notice that nothing seems to be made with premium ingridients. I was really surprise that if you want to have breakfast in your villa, they charge you with extra fees. This is so weird, given they provide free shuttle services from the lobby to the villas. 4. The ammenities in the villa is so basic. No razor, no shaver and no umbrella. The soap, shampoo and conditioner were put inside these cute ceramic bottles with wooden lits. Which i think it’s dangerous to put something so fregile in the shower. I do expect some famous brand toileteries, but instead I don’t know what they put in there. 5. There are lots of bugs. From ants to spiders, you name it you’ll have it there. In your villa. 6. All the curtains in our villa was a sheer white curtains. This is super troublesome as we are a group of friends and some of our friends wears hijab. They don’t feel comfortable removing their hijab, even in their bedroom as the curtains are see through. 7. The road to the Villa is not for the weak. Especially if you arrive late at night, like we do. THERE IS NO SINGLE STREET LIGHT in the narrow road for at least 8-9km. 8. Our 4 bedrooms villa have 4,5 bathrooms but no single bathtub. Not even in the Master Bedroom. Overall it was a nice stay, but it is far from a luxurious experience. Had it not been a Motogp season and all other accomodations were full, I don’t think I’m going to choose to stay here.

Had books through ******* for multiple nights - horrible mistake. ******* is the worst and can't seem to provide customers with any support or service. This property is unfinished, construction and dirt lots on both sides of the "villa" was so far from the front desk, main lobby, other amenities that it was a 5 to 10 min drive. this had to be requested in advance and was only available during certain hours. Impossible to walk, steep hills and bad road conditions on this property prevent you from walking it yourself. Dead lizard in the bathroom, smoke detector started beeping at 5 in the morning. Had to deal with ******* to get out of the property since the front desk never addressed the smoke detector. WASTED A DAY and was not refunded for the day I was woken up at 5 am by the smoke detector. Lessons learned. Never using ******* again and do more research on properties before booking.

My family contacted the resort to book the 5-bedroom bespoke villa to stay in Dec. The reservation team insisted that we make a 50% deposit immediately. Is this normal? Moreover, they insisted that we do a bank transfer as they do not have credit card facility. Isn’t this dodgy? Has anyone else experienced this before?