ザ シャレー モーテル トラベロッジ バイ ウィンダム(The Chalet Motel, A Travelodge by Wyndham)

Check in was very easy. The desk manager was very friendly. We were assigned a room in the Annex which wss down the street from the main hotel and office. The Annex is in need of serious exterior work and interior needs upgrades. No phone in room you had to use a call box outside to contact the office if needed. When we arrived the room had an unpleasant odor and we had to air out the room by opening the slider which needed its windows washed. I then used Febreze to eliminate the odor.

I forgot an important and expensive item in my room. I called hours after I checked out to arrange its return. Initially I was given the run around: they would call back but never would. I persisted in calling with vague answers from staff. They said they didn’t return items by mail but would ask the owner. I expressed a willingness to pay for their time and shipping but their answer from the owner was no. So I hired a local shuttle driver at a high cost to pick up my item and bring it forward to me on the Appalachian Trail. I informed them of his name and that he would pick my item up. When he attempted to arrange a time they gave him the runaround but finally gave him a time. And when he arrived they were still rude and uncooperative with him! However he too persisted and I finally have my property back. In my humble opinion THESE PEOPLE SUCK!!!

Shower curtain is ripped. Needs new one. Let people know that under the microwave is the fridge lol. Because we did know it was. Other than that exceptional place to stay. We will stay again. Thank you.

Not good at all. Not clean at all. Noisy refrigerator. Smell bad and rotten. TV was miserable. beds are old and uneasy. there were roaches on the bed.

Very outdated rooms. I will say they were very clean. Musty odor. Room next to us was a bunch of loud **********. Didnt sleep much.

The room was nice and clean, and quiet! The staff was helpful in correcting a serious booking and confirmation revocation at the last minute, which was truly appreciated!

Very difficult to see the opening to the annex parking lot after dark

The sheets and towels were clean. The carpet was old and stained. Wallpaper in bathroom peeling. Had a creepy feel

The price was competitive for sure, but we were not housed in the pictured property, we were in the Annex across the road, Very muddy to get from the car to the room. The bathroom fan was unbelievably noisy, there was a distinct sewer smell in the room. The door between our room and the next was ill-fitting and we heard the snoring of our neighbor all too well, and his bathroom habits at 5:15am were very clear too. The refrigerator did not work, the lights above the bed did not work, and there were only two hooks in the bathroom, one of them broken. It has all the hallmarks of an unmaintained property. We would not stay here again, and it makes me question the whole Travelodge/Wyndham brand.