ハイアット リージェンシー ルイビル(Hyatt Regency Louisville)

私たちは一晩滞在しました。私たちも旅行仲間の部屋の冷蔵庫も機能していなかったことを除いて、すべてがうまくいきました。チェックインすると、アクセスが簡単で効率的で、場所を見つけて、出発後に州間高速道路に戻るのも簡単でした。

A central location and convenient hotel across the street from the convention centre. It is dated despite having being modernized. Overall happy with my stay.

安全乾凈方便！

A group of college kids stayed at the hotel. They yelled outside their rooms until very late into the night. Called the front desk but it didn't solve the problem. Carpet was stained. Would of liked to see a discount on parking.

Nice hotel. Would expect a Hyatt Regency to have more amenities. No airport shuttle, no room service, no hot tub, no heated pool. The restaurant is nice and food was good. Employees I encountered were all very pleasant.

Friendly staff and clean grounds. I like the pedway connection for the convention center. Helped when it was cold and windy.

Overall, my stay was great. My only con was the VERY LATE check in. I got to the hotel at 2:30 pm though the check in time was at 4 pm. Understandably, no room was available, however I left my number to be contacted when a room was available. I was not contacted by anyone even at 15 mins past 5pm. I had to go back to the front desk to inform them I had been waiting for over an hr. Excluding the later check in, the hotel is clean, located in a convenient part of downtown, and in the midst of lots of restaurants. A walking distance to the Muhammad Ali center and the one four bridge.

Everything was great except the check in process. Check-in was at 4 pm and had dinner reservations at 5:30 pm. Upon arrival they told me no room was available and to please sit in the lobby and they would text. Multiple other parties were having the same issue. Upon waiting 45 minutes and it being after check-in time front desk was once again asked about status of room. They stated that rooms were still not clean. This is just very bad practice when your charging guests almost 400.00 per night. Plus ended up missing our dinner reservation!

Room was dark when I entered and had trouble finding the light switch. Hotel shower design is un-comfortable when turning on water. Having to reach far in to turn handle, then get spashed with cold water. Also, while using one of the lobby restrooms, a homeless person was using one of the stalls with the door wide open, was an uncomfortable experience.