Very central, big hotel. free coffee in.lobby. This Citadines didnt include housekeeping unless it was paid extra. There was no mention anywhere of this in hotel description during booking. I was at a Citadines 1 week before in Tokyo and there they had a choice, both free. According to London reception.desk it.was.because these are *apartments* (but so were the Tokyo ones) and they told TRIP.com didnt provide all info and they were not responsible. I was asked to leave a review on Citadines where I mentioned this issue to receive a very 'defensive' reply of reception manager after a few minutes. Its not a super big deal but the way London staff handled things is not like one would hope: very defensive and not very nice honestly.
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