ロイヤル ランカスター ロンドン(Royal Lancaster London)

1、酒店地理位置很好，酒店背後就是地鐵站，地鐵很方便就十幾分鍾到達白金漢宮、倫敦塔這樣地方。酒店在海德公園邊上。酒店距離帕丁頓火車站700米步行距離，帕丁頓火車站是最便捷去温莎城堡的車站。帕丁頓火車站附近商店、餐廳、超市很多，很便利。 2、早餐很棒，選擇性很多。 3、前台很友善，有需要可以及時幫助解決，酒店行李員也很好。 4、酒店房間20多平方米，在倫敦屬於比較舒服的。 我在這個酒店連續住六晚，總體很滿意，值得向大家推薦。

住了5個晚上 第一次回來寫點評 希望能幫助到有需要的朋友！如果是跟我們一樣的兩大兩小家庭 不能定我們這個房型 因為酒店不支持4人住這個房型 去到酒店我們加了15磅一晚升級成大床房加沙發床（衹夠一個人睡） 。衞生搞得很不錯就是空調換兩個房間壞了兩次 （分別是房號300和900角落房！）到第二次空調壞時酒店給我們免費升級了個套房 還有免費3天的早餐。（酒店早餐還不錯 就算不送 價格也比出去吃飯的便宜）這點服務還是可以的！酒店右轉不到2分鐘就有一個地鐵站叫Lancaster Gate（在紅色網上）去牛津街很方便，留倫敦時間長的人建議在地鐵站內自助機買一週票，我們選的是（1-2區）然後就可以坐公共汽車到處去 （12歲以下孩子免票乘車）個人強烈建議乘坐公交車 風景好 不用轉線 喜歡哪裡下車都可以 在地鐵站門口就有公交車直去牛津街 Selfridge逛街 去大本鐘和倫敦眼也都是直達 用（Google map或者蘋果自帶地圖直接精準告訴你乘車路線和用時）.中國城太多人了 小偷也多 建議去楓林小菜館（queensway）吃 在酒店過去15分鐘左右 味道很不錯 價格也比中國城公道多了 強推他們家咕嚕蝦球 量大孩子們連吃兩份 龍蝦也不錯47磅 反正英國整體物價都上漲了 我們每頓飯都是100磅左右 楓林已經是我們吃過最好吃最地道便宜的店了 對面還有個很大的中國超市 可以買點麪榨菜自己酒店煮點吃。畢竟西餐吃太多帶着孩子的家庭都會比較需要中餐調劑一下 。衹拍了升級的套房的相片 大床是一樣的大小 媽媽帶兩個小孩睡完全沒問題 沙發床就是直接在沙發上加床套睡 爸爸186cm 95kg睡也完全無壓力。倫敦中心的房間都很小 不用有太大期待 但是每天都走的很累 回到酒店都秒睡 床也還是很舒服的 希望對你有幫助。記得出入給點小費 當你忘記東西時他們會很重視很妥善給你保管 反正我們家的忘帶的背包就被妥妥的收好 等爸爸一走進酒店馬上雙手奉上 😬

Highly recommend The service is excellent The location is convenient (Central Line- 2 minutes walk; Paddington Station-5 minutes walk) Also it is quiet, so no big worries about ur sleep (at least for me, it is)

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

商務、不適合旅遊度假 空氣不流通

Our stay here was wonderful! The room was spacious, clean, had wide windows with a beautiful view from two sides with blinders that we can close at night.. the service was great, the food was good as well and the Thai restaurant at floor 1 was delicious! I love everything here and I would definitely visit again

We visited London from Yorkshire to catch a few shows and enjoy a short stay in a quality hotel for 2 nights. It’s was a lovely hotel, very welcoming, reasonable in price in relation to the quality of the hotel.

I could not fault this hotel it was a great stay. The hotel team were outstanding I highly recommend staying here

Always a lovely stay at this hotel and the staff are very friendly