I frequently travel for both business and leisure, often opting for various hotels and aparthotels. For a relative's birthday, I booked the Executive One Bedroom with Balcony based on the website's images, accompanied by a note requesting a similar layout to the one advertised as I understand rooms have slight variations. Upon arrival, the allocated apartment differed significantly from the advertised images, resembling more of a One Bedroom Deluxe with Balcony. When I went back to reception, I was informed there was only one Executive One Bedroom with Balcony resembling what is advertised in the whole building. No one bothered to inform me despite having ample notice and it already being occupied before I made my booking. The alternative options presented also mirrored the One Bedroom Deluxe with Balcony. Unwilling to pay a premium for a clearly non-premium apartment, I chose not to stay. If I wanted a One Bedroom Deluxe with Balcony I would have chosen that one. In the end I managed to find somewhere else in London for my relative without damaging my own reputation. 130 Queens Gate falls far short of a 5-star experience. Staff do not anticipate individual guests' needs to create unique and memorable experiences. It's not even a 3 star hotel as guest service are terrible and staff do not provide prompt, courteous and a efficient service This establishment appears more interested in financial gain than customer satisfaction. False advertising is prevalent, and attempting to contact management proves challenging and time-consuming. For those seeking the Executive One Bedroom with Balcony, I advise against it. London boasts numerous (apart)hotels offering superior customer experiences without deceptive practices, genuinely earning their 5-star status.
自動翻訳