DoubleTree by Hilton London – Docklands Riverside

This is 4-stars hotel. The environment is good and quiet. River view you can enjoy at anytime at hotel. The room is "standard" clean and big but old fashioned. The bathroom and toilet is not in good condition. The location is not good unless your trip is heavily spending on Canary wharf side. The only advantage is a free shuttle boat between Canary wharf and hotel.

在泰晤士河邊，風景很好，但是也僅僅如此了。因為實在金絲雀碼頭河對岸，離地鐵很遠，附近是沒有橋過河的，所以交通其實十分不方便。不過酒店碼頭有傳能直接過河，酒店住客可以憑房卡（退房當日可以找前台要一張臨時用）免費坐船，一般15分鐘一趟，過河3分鐘，很快。這算是交通上勉強彌補了不足吧，否則衹有公交了。酒店很老，硬件對比國內算很老的三星水平。前台服務人員有的非常好，但是有的非常不好，得靠運氣。我們入住當日的前台告訴我們不清楚怎麼免費坐船，然後給我排了相當不好的房型，自己加錢早餐也不給處理，讓自己找餐館。我們入住當日還出現電梯壞了三部，衹剩一部的問題。這裏還有個大問題：地圖上該酒店中文地址錯誤！！！按中文地址我們提着大箱子跑到市中心才發現錯了，又拍到了西邊郊外（我們本來是打算定中心的酒店，結果被誤導，導致當天和第二天行程出現重大問題）。倒數第二張才是該酒店準確位置，一定要注意！

房間一股黴味，大廳一大羣被導遊騙過來的在吵架，附件最近的小賣店在2.5英里以外…

The ferry was a great plus in terms of getting around. I think there needs to be an explanation of how the taps work - we were unable to get hot water and then when the maintenance guy came he twiddled them so that we did have. However, later on, we were unable to get hot water again.

Nice view, comfortable atmosphere, fresh air

this hotel is a distance away from the city, but i’ve come to love it’s quiet and quaint neighbourhood. as hotel guests, you get free rides on the ferry to & fro Canary Wharf pier, which is still about a 10 minute walk to Canary Wharf metro & various malls. the hotel has narrow hallways to the rooms, floors are a little squeaky & you can hear people talk in the halls from your hotel room. lifts were a little confusing as well as rooms are subdivided into 8 areas (8 lifts). me and my mother didn’t receive a warm cookie upon check-in, but my boyfriend who arrived the next morning did, along with the ferry schedule, so i would say hotel service is inconsistent. we also had several issues with the toilet not being able to flush (me & my boyfriend’s room) & it took half a day for someone to attend to us - from the time we left the hotel to an hour after we got back. my mom had to call thrice on this issue. our toilet was also smaller and there was no drainage on the bathroom floor so it was often wet.

Not the best location but acceptable. The staff are very friendly and the room is very clean. Unfortunately, comparing to the other Hilton located in Stratford, the price is very similar but no slipper provided at doubletree.

Check in très long, 30 personnes devant nous qui attendaient leurs clés (un groupe en bus), personnel peu agréable à la réception. Il faisait très chaud dans la chambre et pas possible de régler la climatisation qui reste bloquée à 27 degrés dans la chambre. Il faut réclamer des ventilateurs à la réception. La chambre est très grande c'est agréable, beaucoup trop de monde au petit déjeuner qui est très cher, il faut attendre longtemps avant d'avoir une table disponible.

The hotel was nice and trendy. The staff members are very helpful especially Alexander, who took our concerns very seriously and helped us with choosing the best rooms. I hope he gets promoted for his kindness and consideration.