Four Points by Sheraton London

素晴らしいホテルと非常にリラックスしてフレンドリー

Good facilities, room was a bit off a walk away from the lobby. Not the greatest view from the room but the room was clean, bed was comfy and quiet. The pool was well maintained and had a unique arcade room. Unfortunately it ate my quarters… Will stay here again!

實在是有點老舊，但是感覺也沒有更好的選擇了，洗澡的淋浴還是那種很舊很老式的，隔音也比較一般，酒店門口也沒有人幫忙拿行李.

服務很不錯 位置也很好 旁邊就是商場 超市， 前台服務態度好 就是房間不給打掃

this was a great room, clean renovated, comfortable - i was really happy as i was staying 5 nights and it was exactly what was promised ( a conitnental breakfast would be nice but since i had a car this was not an issue - Starbucks was just a km or 2 down the road :)

We never had hot water in the shower to the point it was a nice, soothing, hot shower. The first day it was lukewarm and the second much not that much different.

The first room that I was offered smelled horribly of smoke while they did put me in another room immediately that room had a broken window and some of the amenities were completely depleted. I’ve stayed at this exact hotel countless times over the last two years and this is the first time I have ever experienced any issues at all. Hoping that they sort everything out and they get back to the excellent service that I have known to come to expect.

This hotel does it accept visa-debit or MC-debit to leave a deposit for incidentals but you are not made aware of this until you have completed your reservation. I made a last minute reservation due to a snow storm and when i called to try to make other arrangements with them they were not willing to assist. I was essentially told I would not be able to check in despite having already paid for the room. When inarriced at the hotel they did allow me to leave a cash deposit but at double the amount inwas told would be held on a credit card. This is all despite being a Marriott Bonvoy member and not having this issue at any other Marriott property. When i checked in I requested a late check-out. Inwas told i would need to call fromt desk in the morning to request. This defeats the purpose of a late check-out to sleep in if you have tonwake up to call back to make the request. I asked if a note could be left for thebl morning desk staff. I was told 8t would be however when i called just to be sure, they had not been informed. A late check-out was approvwd and despite this, housekeeping was at the door 30 minutes before even the regular check-out time! The rooms are very nice, clean and comfortable but the cuatomer service leaves much to be desired.

We really enjoyed our first visit a few weeks earlier. This visit we all felt it was "meh". Our room didn't feel thoroughly cleaned. There was a rattling sounds from our bathroom ceiling that couldn't be resolved. A weird smell when we arrived. That we think was a stinkbug the kids caught on night 1 as the smell subsided afterwards. Overall, a decent hotel but we'll be trying another for our next visit to London.