Good Heart Resort

Horrendous establishment. Accepts a booking and we’ll in advance then cancels 6 hours before check-in claiming they have no space. Save the stress and avoid this place at all costs!

Stopped off here for an evening meal as location looked good on seafront. Sat at the beach tables and ordered chicken, vegetables and fries with a large Bintang. This was by far the most expensive meal I had on Gili Trawangan and also the most disappointing. Small portion, frozen vegetables and fries were too over cooked to eat. The final straw was using the unisex bathroom, smelled revolting and it was filthy. There are so many other nice eateries along the front, avoid this one!

Booked and paid via Agoda, and when I try to check-in they tell me they’re full and don’t have my booking; then walked away. This place should be delisted, what a joke, they didn’t even apologize, they claim they only get notifications from ***********. Since I couldn’t check-in I can’t really review the rooms, but from what I saw it looked like a dump anyway, the pool looks nothing like the photos.

I stayed here for four days while travelling the Gili islands. Room was not cleaned the whole time. No hot water in the taps or shower. I didn’t try the food as the rooms were shocking. Wouldn’t recommend.

Definitely not a resort. Would not recommend going here to anyone. Shower had worms in it. Staff weren’t very helpful despite being nice and greeting everyone who passes. No one made the beds or refilled used toiletries or water. I had to go to reception to ask for more water. Continental breakfast was very disappointing and different between the days. I got pancakes both days but one day it was like a crepe (one normal and one banana) and the next day it was a normal pancake. Both days the pancakes were undercooked or soggy. The smoothie bowl I got one day was terrible and had no flavour at all and was not very thick like a typical smoothie bowl. Staff did not advise how to get the breakfast and did not give any information at all. Seemed like they were always doing other things than aiding in house guests.

Me sentei nesse restaurante para almoçar e cheguei a fazer o meu pedido. Estava de biquini, como todos por aqui, mas eu era a única de biquini no restaurante e a mesa ao meu lado apontou para mim e começaram a rir de min. Me senti muito mal e acabei cancelando o meu pedido e fui embora. Lamentável passar por esse tipo de coisa em uma ilha de praia lotada de turistas

我們本打算在蜜月期間去吉利特待兩個晚上。最後，我們在好心人度假村住了4個晚上！酒店的位置非常好，因為它就在海灘旁邊，晚上去附近主要的餐廳和酒吧也很近。套間很好很值這個價格，而且很乾凈。員工們都很了不起，簡直是頂級的！可愛的Ika和他團隊的其他成員都親切推薦給我們可以在島上進行的一些活動，並確保我們玩得很開心。我們將對這裏友好的員工有個很美好的記憶。謝謝你們！