Super 8 by Wyndham LaGrande

My son was having a bath when the ceiling above him started leaking into his bathwater. I mentioned it to the front desk and they gave me an email to send my concerns. I emailed twice over the span of several days. My email contained a video of the leak. After almost a week I called and still no response. Clearly they have no concern for customer service. The ceiling had obvious signs of being patched but the underlying issue apparently was not fixed.

Staff was friendly and helpful. Hotel is run down and not very clean. Breakfast is very weak.

The stay was about what I would expect for a Super 8. The bed was clean but not especially comfortable with an old very blanket used over the sheets. The bathroom smelled of mildew and pee. The mirror and nightstand had wipe marks left from cleaning. Overall, the stay was ok, but the bathroom smell was unacceptable and the old crunchy blankets they use make me not want to stay again. It wouldn’t have done any good to complain while I was there because they were so short staffed.

Our room had crumbs all over tables. The carpet was dirty. The refrigerator did not work. Two light bulbs burnt out.

My first room had dirty sheets. The key cards would not work for the second room. Every time I returned to the hotel the staff would have to update the card.

We love this motel. The staff is friendly and helpful. The room was spotless and the beds and pillows were comfy! Loved the oil and hot tub!

Adequate place to spend the night. Breakfast offered a high variety of options.(Best part of our stay). Staff was polite and recorded room discrepancies. Shower was hot and had good pressure A bit noisy from overhead occupants. Sink drain was very slow and could be easily corrected by cleaning out the drain path.

the night front desk employee said it's cheaper to book online . so I booked a room online standing at the front desk. when I checked out I asked how much I was charged and she said $124.??. I explained my card said I was charged $162. she said because I booked online it was more expensive?? there was no shower curtain in the bathroom and the sink wouldn't drain. I am very unpleased. I was wanting to use the spa as well and it was broken. it had been for a while but outside the sign still says they have a spa.

I think it would be helpful if the owners of this property invested a little money in updating this facility. the carpets were quite stained. I felt as if this property had been neglected. Many people travel through this area and I think it would be worth the financial inves**ent in improvements.