Seashell Resort Koh Tao

景色は良いですが、サービスはあまり良くありません。部屋には問題を報告するために電話する電話がありません。通知されたが修正されていないページにある番号に電話してください。一日中誰も電話に出ませんでした。

私たちが泊まった場所では大声ではなく、ビーチにあるのはいいことですが、Covidの後にいくつかの改修を行う必要があります。

繰り返さないで、お勧めしません。それについての唯一の良いところは、サイリービーチにある場所です。 不快な従業員、悲惨な施設、ハエのある貧弱な朝食、不足しており、質が悪い。非常に広々とした時代遅れの部屋で、蚊がいっぱいで、リクエストしてもいつでも部屋を作るサービスはありません。タオルの交換や石鹸の交換はありません。ひどい、私には決して起こらなかった。 私たちはチェックインを行い、部屋の鍵（彼らは私たちに1つだけくれました）に問題がありました。私たちは夕食に出かけ、午後11時に到着しましたが、鍵には部屋がありませんでした。私たちはロビーに行きましたが、そこには誰もいませんでした.2つの異なる電話に電話しました...彼らは応答しませんでした...そのような絶望の中で、ホテルの前にタトゥーショップを持っている男性に尋ねたところ、彼は私たちに場所を教えてくれましたスタッフは...私たちは朝食の場所で彼らを探しに行かなければなりませんでした....別の別の建物…そこで彼らはおしゃべりをしていました…。 最後に…行かないことはお勧めしませんし、それが存在しなかったことをさらに良くします

Nice resort, with direct access to beach. Quite laid back vibe. Loved it

Great location

This resort was not what we expected for the price. On arrival the staff at reception were rude and not welcoming, not willing to answer our questions about breakfast. The bathroom was nice but the bed was really hard and uncomfortable. Our room wasn’t cleaned for the whole 4 nights despite us NOT putting a do not disturb sign up, the bins overflowed and as you can’t flush the toilet paper it had to go to the bin in the bathroom causing it to smell. Our room key card didn’t work well (room 403) took ages for our room to lock and open, we told the receptionist and they sorted it but it happened again straight after getting a new one. The pool had lots of debris, not even sure if it was cleaned.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot

We were at the back of the resort. A dark room. Cold shower. TV from the 70s. Bed so hard and the pillows. The advertising picture are of a small block near the beach however you are not offered these rooms. The swimming pool has a lot of boards up which could be dangerous. A very dated hotel that needs some serious investment to o bring it up to scratch. Won't return until then

Lovely hotel, Room 303 which is in a block of 5ish rooms with direct pool access. Rooms have everything you need: TV, Kettle, hairdryer and are immaculately clean with Terrace or Balcony. The on site restaurant is good and is located on the beach. Staff are nice. Busy area with plenty of great restaurants and shops. I'd definitely recommend this hotel and reception can organise all the tours/taxis or diving programmes at very reasonable rates. I believe they offer diving tuition on site