We been here for few times. This time when we checked in, we met Receptionist name, Ms Nor Ashikin. She's grumpy, not friendly and has no eye contact. When we ask questions she didn't give eye contact. We wanna to inform her that we book 2 different booking, one with Trip.com and the other booking is directly to the hotel, due to rooms available at trip.com. Through our explanation, she didn't give us any eye contact. We have to ask again what we need to do. With her eyes looking at the screen, she told us tomorrow come down again with the key. That's all, so the next day we meet Ms Natasha, she was so friendly and helpful. We found out that Ms Nor Ashikin missed out our requirements. Ms Natasha helped us up. For Ms Natasha I will give 5 star but for Nor Ashikin, I'll give one star. Overall we love our stay here and will definitely come back but we hope we won't come across Ms Nor Ashikin. Not only to us, she was very hostile towards other guests too. The management needs to do something about her hostile attitude towards the Guest especially.
自動翻訳