センティドス ビーチ リトリート - デザイン ホテルズ(Sentidos Beach Retreat)

We had a wonderful stay at Sentitos resort. The highlight of the trip was Ria at the activities center. She made the experience one of the best family vacations we’ve ever taken. Ria arranged a flexible (depending on weather) itinerary for our week long stay and it was fantastic. She is a scuba instructor and gave our daughter a lesson almost every day. This was was the absolute highlight of our daughters day. The entire staff was wonderful and the resort is top notch. Highly recommended. My only recommendation is to add the ability to tip the staff via credit card. Cash is a little tough to come by.

Only visited the activity center and the restaurant. The food was glorious and the dive and ocean safari teams were brilliant! Joany, Ligogo and Co made our ocean adventures true luxury and and unforgettable experience. The restaurant food was delicious every time.

I had an incredible 5-star experience at Ocean Safari Sentidos Beach Retreat. The wildlife sightings were extraordinary, and swimming with the whale shark was the highlight. Our guide, Ligogo, made the adventure enjoyable and fun, while Skipper Américo's driving skills and friendly demeanor added to the overall fantastic experience. Highly recommend this safari for nature enthusiasts!

What a peaceful place to reconnect with those you love most. The staff were wonderful and the accommodations were well kept. Really the layout, landscape and location cannot be beat.

The staff are amazing, very kind and thoughtful. Very professional. As a solo female traveler I felt very safe in the property. The beach are was quite dirty as the fishermen litter the area with plastics and other environmental hazards. Also environmental concerning was the sand bags that have been placed to prevent flooding. I am very environmental conscience and did not appreciate that this will interfere with the natural dynamic interchange of material between beach and dunes disrupting the natural landform. Also the paper towels used to wipe hands after washing hands instead of using towels or biodegradable papers are an environmental concern. Also the glasses and cups were cleaned in the room and I thought it was very unhygienic The food was absolutely delicious and the drinks especially the Mai Tai was amazeballs. Every single dish was perfecto! The resort generally is very hospitable and responsive to guests. Very flexible and happy to accommodate your needs. I totally would recommend the resort if you are looking for a relaxing escape! Thank you Sentidos

We spent 8 nights at this magical place. We can only HIGHLY recommend Sentidos - awesome location , brilliant staff and the ocean has soooo much megafauna it is ridiculous :-) Staff on site is just amazing - super-friendly and brilliant service from a team that takes pride in their work and location - going the extra mile. So a sincere thx to Lwana and entire team! Villas are great and located basically on the beach - lovely to be able to trot down to the beach and take a ocean dip in the morning before breakfast. The only smidgeon of complaint we may have is that the beds are sort of rock-solid planks, and could do with a softer approach. But what makes this place the bestest is the ocean and its inhabitants - there are humpbacks whales everywhere you look (in season)!!! And resident whalesharks and manta rays! Ocean safari's with the wonderful Sentidos activity crew was amazing! And there's some couple of nice beach hang-outs within walking distance (along a pristine beach) - Chill Faro as well as Green Turtle are recommended. We will be back!

Finding nice places in Tofo and Barra around Christmas and NYE is not easy. We decided to book Sentidos for 2 days over new years and to celebrate my wifes birthday. We've been coming to Tofo for over 10 years and were excited to be spoiled a bit at this new fancy resort. We went to check in and the front desk said they couldn't find our booking. I showed them my booking on Agoda.com and they looked perplexed by it. They then asked for proof of payment and so I opened up my chase.com account and showed them the charge. Not only did they not have our booking but they only had a room available for 1 night. One of the front office guys went to the back office and then came back to say they haven't received our booking or the money and there was nothing they could do. It was then I pinged Joanne who I believe heads up activities to get involved. She came over and said she'd try to get to the bottom of it and that hey hadn't had issues with Agoda before. She went to the back office to presumably make some calls. She came back and said sorry they don't know what Agoda is and don't have the booking and there's nothing we could do. I then proceeded to call Agoda (international call $) and confirmed that Sentidos Agoda account had the wrong email and phone number on it and that they'd email Sentidos with my booking confirmation. Agoda emailed it to them but Sentidos still was unwilling to help us. They made no offer to put us up for 1 night, in fact they told us we'd have to pay an extra $400 for the one night ($800 a night). Sentidos never tried to call Agoda, never offerred to do anything helpful. It was all awkward, unprofessional denial. They then went on to suggest that it was perhaps a fake listing and that I should look into that. So we left. I had to make 2 additional calls to Agoda where they then put a refund request through and guess what?! Sentidos received that refund offer and approved it. So apparently Sentidos does know what Agoda is. I emailed Sentidos demanding answers and to make the situation right on Jan 1 and only on Jan 4 did they respond saying that they approved the refund. They attached a PDF from Jan 1 with this info. So it seems even after 3 days of receiving my email and info about the refund that they chose not to communicate it. I've followed up with them three times since they sent that email asking for an explanation but have received no reply. I've reached out to the Assistant GM without reply. I've reached out to the Design Hotels Group which they are a part of without reply. If you're expecting a professional treatment (especially when things go wrong) you will not get it from this place. It's clearly a stunning facility but their approach to customer service has been appalling at every turn. I've given them a bunch of opportunities to make the situation right or explain why our holiday had to be so negatively impacted only to hear crickets.