ザ カールトン ゲート ホテル(The Carlton Gate Hotel)

Please do not stay at this hotel. It is pathetic.Checked into the so called exclusive part of the hotel, when we turned on the light, cockroaches were scrambling everywhere, called the reception and they offered to spray the room with insecticide but we declined the offer because it was to too late and we were ready to sleep and since they claimed they were full and no other room to move us. In the morning while taking a shower, water stopped running, called reception and was told someone will fix it. After waiting for what looks like eternity and my husband was covered in soap and now shivering, went downstairs after the second call and the staff on the exclusive side looked confused and so unprofessional, she stated the call went to the main building, so she was not aware At the reception , having to state my complaints again and after about 10minutes, i finally got some to get water for us in buckets to finish taking our bath. Aside from the above stated horrifying experience, the room was not properly cleaned and the toilet seat was broken. I really do not have a clue who would establish a business and not make sure things are done properly????. How do you pay so much money for this kind of nonsensical services.

The Hotel is busy. The location is near to most places and is safe and secured. Check in was good but the room did not have fresh linen as it was not replaced. The door needs fixing and the lights had to be replaced. The air conditioning was not cooling. Apart from one or two members of staff and the manager who appeared helpful at breakfast the rest of the staff appeared bored and non challant. At checkout the reception was horrible as those on duty where hostile and not professional. The workers generally need an update in hospitality industry and need improvement on client or guest relations. I stayed here specifically to access the level of service but was disappointed. The hotel industry in Ibadan needs monumental improvement. I rated it 2 stars overall and hope they will improve. The breakfast provided is however a strong point for some and was OK. The wardrobe had no hanger or hook, the door needs fixing and the TV is not straight. Attention to details is lacking.