SureStay Plus Hotel by Best Western Hopkinsville

This property was being updated. The place was clean and workers were mindful to not start working early. The breakfast was more than adequate. The staff was extremely friendly.

First stay went well so I decided to book here again, but my second stay(today) had issues. I did early check-in both times and was charged accordingly. Today, after getting off a 12 hour shift at the hospital, when I first checked-in around 7:20am the first room I was assigned was on the 2nd floor, the room was still dirty so I had to go back to the front desk, second room assigned was on the 2nd floor again but this time the room still had people in it, so I had walk back to the front desk. Third room assignment was in the first floor. Took a shower and finally got settled in bed, 1 hour later construction started and it was right above my room, the loudest drilling you can imagine. Went back to the front desk and got a new bed assigned which was on the 2nd floor. I can still hear the construction but thankfully it was muffled and I could sleep. Woke up around 2pm, to my surprise there was no water running, went to the store and came back. Someone from the front desk stopped me to inform me that they’re had to stop plumbing due to construction but it should be back soon. I appreciate the staff being calm and assisting me, but not once did they apologize for all the inconvenience I encountered. I will not be staying here again.

being real, room pics lead you to think this is up there with Marriot or something but don't be fooled. This is a old hotel and looks like they are putting on a coat of paint when it needs a remodel!

this property had cobwebs, ceiling was falling down in bathroom, blankets and pillows had stains and were dirty. luckily we tracel with our own to use on top of yours so we didn't have tob touch them. carpet was filthy. the staff harrased me for 2 days! very unprofessional and rude!

Staff is very helpful and friendly... nice and big clean rooms ....we love this facility

It wasn't bad for being under reconstruction. The breakfast bar was fantastic.

Our 1st room attempt the air conditioner was not working. We were to be switched to another room and a key could not be made so they gave us a pass key and said keys would be made and brought to the room. That room belonged to someone else and was shocking opening the door. luckily they were not in the room at the time. The 3rd attempt still with no key smelled bad so we cancelled our visit. The desk clerk was new and not well trained. She tried her best to help but was not ready to be left alone at night. Having the master made me very paranoid and wondering how many people may have one.

It was overall a good place to stay. Only problem we encountered is that they did not restock the restroom prior to our arrival so we had to ask at the desk for more toilet paper. Housekeeping changed the towels, dumped the trash and vaccumed but did not replace the paper supplies, even after we asked the front desk to make sure it was done.

Bad smell in lobby. Rooms smelled like combination of stale smoke and urine. Could not stay there. Desk clerk could not do a refund, Was told that General Manager would have to do it when he came in. Unacceptable!!