We‘ve booked a very nice presented apartment through *********** for our last stay in Vietnam. Annie, the managerin, told us after arrival that there was supposedly problem with our payment and we should cancel the reservation and had to pay in cash. So, we did, payed and she left very quickly. After she has gone we recognised that the apartment was everything but the room we had booked. It was very worn, the courted balcony a joke, the room smelled bad, cockroaches were running around and so on. I contacted the manager and hoped to get another (the booked) apartment. What came as an answer surpasses everything I have experienced so far. I was accused of just trying to make money and shouldn’t waste her time. If I want a room 1:1 of the description, I have to book with Airbnb. These statements could not be surpassed in cheek. So we had to live with the mold in the bathroom, the critters, etc. By the way: the pool, which is why we‘ve booked one night longer to be able to use it on the day of departure (as we told her), was closed exactly on that day, like Monday every week. She didn’t told us- for sure. My conclusion: For this accommodation and its management, even one star is too much! very sad and bad experience!! Never ever again!
自動翻訳