ベストウェスタン プラス ミラージュ ホテル & リゾート(Best Western Plus Mirage Hotel Resort)

High Level has work clientele that frequently use this hotel. They do their best with the restrictions this presents. The bed was very comfortable and the sheets were clean.

Best staff experience we’ve had in a long time- number one reason to stay here. The pool was also amazing- making it the second reason to pick this hotel amongst all others in High Level

We experienced poor customer service by front desk staff, housekeeping and management. Complicated story but we ended up combining two reservations in order to add an extra day to the existing reservation. Management charged us for both rooms and was completely unreasonable or willing to have a conversation with us to correct the issue. Blaming us rather than their own staff who made the error and trying to correct it. Had to pay for a room that no one ever set foot in. We also had housekeeping enter our room with the do not disturb sign on the door while we were still sleeping an hour prior to check out time. While paying for two rooms the room we slept in was unbearably hot even with the heat set to the minimum. The room held a temperature of minimum 24-25 degrees with the window open and heat turned to the lowest setting. Ac unit had a sign saying not to use. Will not be returning and checked out 3 days early due to these issues.

Never received refund even though wildfires closed road from Yellowknife.

The rooms were clean and comfortable. The food and service were spectacular. The kids LOVED the splash park and pool. However, the other guests were insanely loud ALL hours of the night. Most partying didn't spot until 4:00am.

Great hotel with all the amenities included as well as a great complimentary breakfast selection

When my co worker and myself arrived late on arrival one hour before the kitchen closed, our meals were still extremely tasty. Myself having a spicy chicken burger and a napa salad was delicious. Not ever expecting such a great meal at the end of the chef’s day was so appreciative and quick timing from ordering it to having it delivered to us. The bar tender who was working/serving us both nights at the bar was prompt and very friendly. Chef Jack even came out to meet us the second evening and asked us how our meals were, this was especially nice to see that we have honestly never been approached before like this and made us feel special. Breakfast as always was delicious with fresh fruit…well done Best Western…Dean

Staff went out of there way for us

I booked this hotel because it specifically said I could cancel and receive a full refund by