Smart Hotel (Harbin Railway Station)

第一次住智選踩雷，也是第一次差評IHG旗下的酒店，不過這家貌似已經從IHG官網下架了，什麼原因我大概也能猜到，首先來到酒店周圍的環境極度的臟亂差，進酒店旋轉門也捨不得開，進酒店人非常雜亂，辦理完入住走到電梯口又發現電梯口堆滿了垃圾並散發著一股臭味，上樓進房間就感覺衞生很差，酒店保養的也很差，地毯看着都反胃，而且房間裏面也很冷，開了很長時間的空調，也依然還是冷，後來看到桌子上放個電暖器我大概也知道房間冷是常態，然後當時我房間裏面還放了一張摺疊床在沙發前面，讓我看着非常不舒服，我跟去和前台反映了一下希望能把這張床搬走，前台表示已經滿房了不然就給我換個房間，後來我反覆強調那個床會讓我感到非常不舒服，他們還是説沒辦法解決，説是接待的團太多了已經滿房了，不過後麪的事情正是之前前台滿嘴跑火車一句實話都沒有，然後我就立即聯繫了攜程，這是要誇一下攜程，客服確實給力，很快就介入幫忙解決問題，攜程客服介入之後也是等了很久酒店前台才開始解決問題，後來他們給出來的方案是可以幫我升級個房型，但之前説的是已經滿房了其實就是不太想幫顧客解決問題，而且我的問題也不是很複雜，衹是需要他把床搬出去就行，摺疊床搬走又不會很費勁，就是不給解決不想解決問題，後來他就帶我看了兩間房，房間還是和我之前的房間一樣很冷，協商退房無果後，最後選擇換了一間，房間保養狀態也是非常差，環境也很糟糕，床上都是灰塵還頭髮，廁所環境也很糟糕，甚至毛巾都是發黃的，早上十一點就又開始打電活催退房，選酒店還是需要慎重選擇，慎選，慎選，慎選

1 設備老舊，投影電視好像播放幻燈片。 2 衞生狀況堪憂，進浴室時感覺剛有人洗完澡，牆面也很臟。 3 環境一般，酒店水池下面明顯有漏過水的痕跡，最可怕的是臨街樓下是早市，6點就能聽見叫賣。 4 我不知道什麼是服務，也不知道具體體現在哪？ 總體就覺得不像是洲際旗下的酒店，也沒住過這麼差的假日。

The hotel is just a five minute walk from the nearest metro station. The street the hotel is on is a little dilapidated (at least in late April) but has its own charm. My room was comfortable and a good size for a solo traveler. The buffet breakfast was big and the selections changed a but every day. I was there during the Labour holiday do there were many guests, and the staff replenished the different dishes often. I didn't use the laundry room but I took a look... Currently only one washing machine is in service. The finally, all the staff were friendly and helpful.

Delicious noodles cooked order for breakfast. Breakfast was buffet style. The reception was very helpful. Rooms were quite large. Beds were comfortable. Paid laundry washing machine and dryer. Convience store across the road. The meteo was fairly close. Also Dumpling King very close by.

I had a nice spacious bedroom, but the elevators were not working well on Sunday - one was broken and the other one just wouldn't stop to pick me up on the 9th floor, had to use stairs. Gym machine not working.

It does not have the best location as compared with the other branches I’ve stayed at but it has similar standards with cleanliness and amenities. Their breakfast menu was not as extensive but the food was delicious. Trip.com offers a late checkout for using their platform to book but the staff from reception kept on calling and demanding we checkout, which was only an hour from their checkout time.

I went 4 years ago and the hotel (rooms,cleanliness) was amazing, but this time seems that the hotel has neglected its facilitiesIt and does not provide them with good maintenance, likewise the breakfast, there was no variety

Only 1 lift able to operate, we are waiting the lift for more than 30 mins. My toilet bowl was stuck at mid night, it was fixed upon request.