We spent 4 nights at the Zephyr Suites and thoroughly enjoyed our stay there for a number of reasons. We were given a free upgrade to a lovely spacious room on the 7th floor with large windows looking out onto the street and the lake. The bathroom had a wonderful shower stall and excellent facilities. The room was large, beautifully furnished and had an excellent writing desk with adequate outlets for all our devices. The WiFi in the room was excellent- fast and efficient. The beds were super comfortable with wonderful pillows and duvet- they made going to bed a real pleasure. The air-con was super efficient and cooled the room beautifully in a few minutes. My only negative about the room would be the lack of storage space for clothes- virtually no drawers and very limited hanging space and hangers- it made life for two people a bit difficult as it was impossible to unpack and put our clothes anywhere in the storage area. Whoever designed this storage space really needs to travel more and see what travellers need when they unpack. We were very impressed with the buffet breakfast at the Zephyr. There was a very good selection of different sorts of dishes and we particularly enjoyed the egg dishes prepared at the egg station. What impressed me most was the selection of breads available. I had what was possibly the best baguette I have ever eaten in Asia at the Zephyr, and the bread rolls, croissants, pains au chocolat and danish pastries were delicious. So well done Zephyr on your selection of breads and baked goods! The only other thing that would improve the breakfast would be a coffee machine where guests could get their own coffee/lattes/cappuccinos rather than the usual coffee and tea pots that sit out where the drinks are inevitably cold. The staff at the hotel were good on the whole. There were two delightful young ladies at the reception desk who were particularly friendly and helpful but unfortunately I did not get their names as the name badges they wear are so small it's impossible to see what is written on them. The men at the front desk were not nearly as friendly or as helpful as the ladies, and the hotel might consider giving the gentlemen a course in learning how to smile and be pleasant to guests. You would think that people who go into the hospitality industry would have open, friendly personalities and like the interaction with guests, but the men working at Zephyr didn't seem to have these qualities. A smile goes a long way! The transport we arranged from the hotel was excellent. We had two drivers and they were both good, in particular the young man who picked us up and dropped us at the airport during our stay. On our last overnight at the Zephyr Suites, we asked for a wake-up call at 4 a.m. as we needed to leave the hotel by 5 o'clock. Unfortunately the young man who was on duty obviously forgot and we got the call at 4.45 a.m. We had asked the front desk if we could have a packed breakfast to take
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