ハーバー クラブ セント ルシア キュリオ コレクション バイ ヒルトン(The Harbor Club St. Lucia, Curio Collecton by Hilton)

I was not picked up from the airport and was left stranded at the airport

Amazing stay

嫌麻煩就訂的全包，含早餐午餐和晚餐的。結果第一天晚上用過餐後，竟打電話讓客人付款餐費，客人當時沒多想，就先付了，乖乖扣款短訊顯示扣了近三百美刀，客人問怎麼扣那麼多，服務人員説扣了三天的，真的是醉了，你是天上的神仙，能預知客人三天都在你這裏吃？ 之後客人打電話和我溝通確認是全包後，第二天早上就去找酒店前台，期間我聯繫了攜程客服，攜程客服很給力，馬上就跟酒店聯繫核實，前台看了英文確認單，知道了是全包，就改口説收的是按金，醉了，你説啥就是啥。 好戲來了，午餐去吃飯竟然又讓付款，擱誰誰都抓狂，再去找前台，才把全包用餐的手環給到客人。也是千年難得遇到這一遭啊

The hotel was perfectly situated on the marina, close to the restaurants and the nightlife, the staff were very friendly and helpful.

This is a lovely hotel with stunning pool area, an excellent chef/kitchen and a staff that makes you sad to leave. Without being obtrusive they were always there to make sure you had whatever you might like. The hotel also has a top notch bake shop, sushi restarant, comfortable bars in 3 locations, spa, gym...

There for business. Had some great service from two employees, Tanya at the front desk, and Arriana at the bakery. They had the can-do attitude and the Manager whose name I believe was Christina? When I asked for an electric kettle she had one sent up to my room ASAP. She definitely has some other challenges with much of her staff understanding what travelers desire for customer service. A few mentioned above get it, but many of the other servers, wait staff, seem more interested to talk to each other than to take care of the customers. Would I stay there again for business, yes, as it was reasonably priced, but unfortunately, I would not choose to stay there if I was footing the bill on a vacation.

Well first of all i tried to change my stay for the following weekend, i couldn't Upon arriving the key for the room wasn't functioning, everytime we step out we have to check at the desk for someone to let us in and had to wait for them to come. Main shower head wasn't working properly We went numerous times to ask for a another room but never gotten one. We were very stress out and disappointing because we came to my step dad's funeral and needed a couple of days to get ourselves together. This wasn't our first visit at the resort. We wasn't happy. Very disappointing

Staff were all helpful and friendly. Overall atmosphere rather bland and corporate. AC did not work at night and room got very hot (26 degrees).

I liked that I was earlier than planned for my arrival and my room was ready for me. Staff at the desk was also friendly and pleasant.