クエスト ポンソビー(Quest Ponsonby)

Lovely stay. Reception very helpful and accomodating. Excellent location.

First room had many issues. We were changed room quickly with no issues. This is a dated property lots of little issues staff not always equipped with the answers. Parking $20 but very good indoor clean. Good for one night

Comfortable bed. Unfortunately staff comms weren't great. I called down at 7am to ask about a later check out (after arriving very late the night prior from overseas). the person couldn't help me and said they'd get someone to phone me back. Nobody did. I called another two times to be told the same thing. Eventually I spoke to a grumpy person on reception who eventually agreed to a 30 minute later check out time. if they had told me this at 7am when I first asked it would have been OK but to constantly ring and chase to then be met by someone write gruff wasn't the best service sadly.

Very convenient for the town. People in adjacent rooms were very noisy at 3am, so perhaps could do with more soundproofing. Overall though, the staff were helpful and friendly and I would stay there again.

Check in and check out are quirky. Be sure you know what time you are arriving and whether someone will be there to help you. Same with check out, which is a bit mysterious.

Great, Simple stay- convenient and walking distance to numerous restaurants and coffee shops. Staff was beyond helpful and sweet- would definitely stay here again.

Room was clean and tidy. Not overly excited about no staff being present. But most disapointed by the fact that we were charged an additional $20 for using the carpark. That should have been notified at the initial booking phase....not buried in text! Bordering on deceitful

Ponsonby is a great neighbourhood to stay in. The front desk staff are very nice and accommodating. The office hours is what brings down the rating.