ホリデイ イン エクスプレス & スイーツ グリーンウッド モール IHG ホテル(Holiday Inn Express & Suites Greenwood Mall)

Ice machine did not work on my floor. Request for lower level room when I made the reservation. Stated they never receive the request. I even phone ahead to further stated my request .

the place was really nice and the people there was really friendly enjoyed my time there

We enjoyed our stay and would suggest to others.

After telling the staff about my dirty bathroom, the guy offered to change my room. Well, that bathroom wasnt clean either. House keeping doesn't seem to very thorough. But they will interupt your sleep to make sure youve checked out on time, although my "do not disturb" sign was on the door. Did I mention the large road that met me at the door of my first, after checking in??? I was very disappointed.. especially since the cost was $170. The week before, I stayed at Comfort Imn for half the price and much better service.

I wanted love this hotel but, sadly, there were a lot of misses on their part. The bathroom was dirty & the cosmetic work on the sheet rock looked terrible. EVERY SINGLE lounge chair by the pool was broken so that you couldn't sit in any of them. One of the elevators was broken & after asking a few workers. Its slways being worked on & people have even gotten stuck in it. Lastly, we were charged on 2 different cards for our room & instead of refunding us she wanted to argue that we had booked 2 room....THAT DIDN'T EVEN MAKE SENSE....& actedlike it's our problem to figure out.

We decided to stay because of a good experience at the Hi in Aiken. The hotel staff was less than friendly , breakfast was disappointing to say the least. They replaced towels but didn’t clean the room and the price was not as agreed. I will never stay there again and will not use another HI unless it’s the one in Aiken.

Place was definitely clean for me. Actually, when i walked in my room i smelled the sweet hint of Clorox cleaning agents. Not that noisy regular hotel movement. Check-in took longer than i am used too, but it was due to the attendant needed another hand. After that rooms served my purpose. Clean restful and laid back rest. Thanks

No bottled water for 3 days, no Tylenol, ran out of food on buffet, elevator broke on Sat am on sold out wknd, etc. Beds were fine. Housekeeping good.

When I arrived the internet was down. The person at the front desk told me to have a seat it would be a while. I was in town for a special occasion and me schedule was very tight. The man at the desk seemed more interested in playing on his phone than resolving the problem.